Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Truck Parts Delivery Driver
Tom Nehl Truck Company
09.2023 - 12.2023
Improved customer satisfaction by ensuring timely and accurate deliveries of products while adhering to the Dispatcher's schedule.
Managed customer inquiries and complaints in polite and professional manner.
Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Water Meter Reader Technician
Utility Partners Of America
09.2021 - 04.2022
Improved customer satisfaction by accurately recording water meter readings and promptly reporting discrepancies.
Provided excellent customer service through respectful interactions while performing onsite inspections or addressing concerns via phone calls or emails.
Facilitated consistency across teams by attending routine meetings focused on process improvements, best practices sharing, and relevant updates from management.
Maintained a professional appearance and attitude at all times, representing the organization positively in interactions with customers, colleagues, and supervisors.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Kept daily detailed mileage and fuel reports to track overall fuel costs.
Trained new meter readers to apply best practices and comply with safety procedures.
Hospital Corpsman
United States Navy
09.2014 - 01.2020
Provided healthcare support to military personnel, including routine medical care, emergency response, and assistance during medical procedures.
Conducted patient education on preventive healthcare measures and provided resources for self-care.
Coordinated with medical staff to ensure seamless patient care and support.
Participated in continuous training and professional development to stay updated with medical advancements and best practices.
Answered over 70 telephone calls to offer office information, answer questions, and direct calls to staff.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Liaised with patients and addressed inquiries, appointment requests and billing questions to increase and maintain 100% compliance
Adhered to strict HIPAA guidelines to protect patient privacy.
Assisted with medical coding and billing tasks.
Updated medical records in EMR system and double-checked data for accuracy.
Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
Provided leadership, delegation, and exceptional medical service in high-pressure situations.
Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
Assisted in surgical procedures, maintaining a sterile environment and adhering to strict safety protocols.
Mentored junior corpsmen in best practices for clinical procedures, fostering professional growth within the team.
Followed all safety protocols and took necessary precautions while providing care.
Supported mental health initiatives by offering compassionate counseling services to patients experiencing emotional distress or trauma-related issues.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Completed EKGs and other tests based on patient presentation in office.
Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Documented vital signs and health history for patients in clinic and hospital environments.
Sanitized, restocked, and organized exam rooms and medical equipment.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Used aseptic techniques to provide sterilized wound care and dressing applications.
Administered CPR, oxygen and other life-saving medical treatments.
Performed medical tests and collected samples for laboratory analysis.
Reduced medical evacuation timeframes through efficient coordination with air and ground assets during emergency situations.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL
05.2014
Skills
Advanced Problem Solving and Decision-Making
Communication and Interpersonal Skills
Adaptability and Flexibility
Medical terminology knowledge
Medical Equipment Operation
Active Listening
Advanced Proficiency in Microsoft Products/Teams, Google Suites, Outlook
Accounts Receivable and Billing Specialist at Suncoast Property Managment, LLCAccounts Receivable and Billing Specialist at Suncoast Property Managment, LLC