Darius Sermons
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Truck Parts Delivery Driver
Tom Nehl Truck Company
09.2023 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products while adhering to the Dispatcher's schedule.
- Managed customer inquiries and complaints in polite and professional manner.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Water Meter Reader Technician
Utility Partners Of America
09.2021 - 04.2022
- Improved customer satisfaction by accurately recording water meter readings and promptly reporting discrepancies.
- Provided excellent customer service through respectful interactions while performing onsite inspections or addressing concerns via phone calls or emails.
- Facilitated consistency across teams by attending routine meetings focused on process improvements, best practices sharing, and relevant updates from management.
- Maintained a professional appearance and attitude at all times, representing the organization positively in interactions with customers, colleagues, and supervisors.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Kept daily detailed mileage and fuel reports to track overall fuel costs.
- Trained new meter readers to apply best practices and comply with safety procedures.
Hospital Corpsman
United States Navy
09.2014 - 01.2020
- Provided healthcare support to military personnel, including routine medical care, emergency response, and assistance during medical procedures.
- Conducted patient education on preventive healthcare measures and provided resources for self-care.
- Coordinated with medical staff to ensure seamless patient care and support.
- Participated in continuous training and professional development to stay updated with medical advancements and best practices.
- Answered over 70 telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions to increase and maintain 100% compliance
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical coding and billing tasks.
- Updated medical records in EMR system and double-checked data for accuracy.
- Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
- Assisted in surgical procedures, maintaining a sterile environment and adhering to strict safety protocols.
- Mentored junior corpsmen in best practices for clinical procedures, fostering professional growth within the team.
- Followed all safety protocols and took necessary precautions while providing care.
- Supported mental health initiatives by offering compassionate counseling services to patients experiencing emotional distress or trauma-related issues.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Administered CPR, oxygen and other life-saving medical treatments.
- Performed medical tests and collected samples for laboratory analysis.
- Reduced medical evacuation timeframes through efficient coordination with air and ground assets during emergency situations.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL05.2014
Skills
- Advanced Problem Solving and Decision-Making
- Communication and Interpersonal Skills
- Adaptability and Flexibility
- Medical terminology knowledge
- Medical Equipment Operation
- Active Listening
- Advanced Proficiency in Microsoft Products/Teams, Google Suites, Outlook
- Multitasking
- Exceptional attention to detail
- Meticulous medical Record management
- Staff Management
- First Aid/CPR/BLS trained and certified
Timeline
Truck Parts Delivery Driver
Tom Nehl Truck Company
09.2023 - 12.2023
Water Meter Reader Technician
Utility Partners Of America
09.2021 - 04.2022
Hospital Corpsman
United States Navy
09.2014 - 01.2020
High School Diploma -
Edward H. White High School
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