Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darius Sermons

Jacksonville,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Truck Parts Delivery Driver

Tom Nehl Truck Company
09.2023 - 12.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products while adhering to the Dispatcher's schedule.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Water Meter Reader Technician

Utility Partners Of America
09.2021 - 04.2022
  • Improved customer satisfaction by accurately recording water meter readings and promptly reporting discrepancies.
  • Provided excellent customer service through respectful interactions while performing onsite inspections or addressing concerns via phone calls or emails.
  • Facilitated consistency across teams by attending routine meetings focused on process improvements, best practices sharing, and relevant updates from management.
  • Maintained a professional appearance and attitude at all times, representing the organization positively in interactions with customers, colleagues, and supervisors.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Kept daily detailed mileage and fuel reports to track overall fuel costs.
  • Trained new meter readers to apply best practices and comply with safety procedures.

Hospital Corpsman

United States Navy
09.2014 - 01.2020
  • Provided healthcare support to military personnel, including routine medical care, emergency response, and assistance during medical procedures.
  • Conducted patient education on preventive healthcare measures and provided resources for self-care.
  • Coordinated with medical staff to ensure seamless patient care and support.
  • Participated in continuous training and professional development to stay updated with medical advancements and best practices.
  • Answered over 70 telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions to increase and maintain 100% compliance
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Assisted with medical coding and billing tasks.
  • Updated medical records in EMR system and double-checked data for accuracy.
  • Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
  • Assisted in surgical procedures, maintaining a sterile environment and adhering to strict safety protocols.
  • Mentored junior corpsmen in best practices for clinical procedures, fostering professional growth within the team.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Supported mental health initiatives by offering compassionate counseling services to patients experiencing emotional distress or trauma-related issues.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed EKGs and other tests based on patient presentation in office.
  • Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Performed medical tests and collected samples for laboratory analysis.
  • Reduced medical evacuation timeframes through efficient coordination with air and ground assets during emergency situations.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL
05.2014

Skills

  • Advanced Problem Solving and Decision-Making
  • Communication and Interpersonal Skills
  • Adaptability and Flexibility
  • Medical terminology knowledge
  • Medical Equipment Operation
  • Active Listening
  • Advanced Proficiency in Microsoft Products/Teams, Google Suites, Outlook
  • Multitasking
  • Exceptional attention to detail
  • Meticulous medical Record management
  • Staff Management
  • First Aid/CPR/BLS trained and certified

Timeline

Truck Parts Delivery Driver

Tom Nehl Truck Company
09.2023 - 12.2023

Water Meter Reader Technician

Utility Partners Of America
09.2021 - 04.2022

Hospital Corpsman

United States Navy
09.2014 - 01.2020

High School Diploma -

Edward H. White High School
Darius Sermons