Skilled Operations Supervisor well-versed in warehouse operational procedures such as logistical planning and analysis, international shipping and receiving, LTL shipping, inventory management, and OSHA compliance. Exceptional computer hardware and system software expertise, organizational skills and a strong attention to detail. Motivated and disciplined professional with over 10 years experience in Management and Supervisory positions in high volume facilities.
Overview
19
19
years of professional experience
Work History
Warehouse Manager
Dollar Tree
08.2022 - Current
Responsible for supervising the receiving and processing of all inbound trailers and over seas containers in compliance with CTPAT and FDA regulations.
Responsibilities also includes inspecting inbound trailers for accuracy against purchase orders, coordinating with various vendors to ensure quality and on time deliveries, and maintaining all documentation in regards to company policy.
Analyzed performance metrics to identify areas for process improvement within the receiving department.
Ensured compliance with all relevant regulations regarding storage, handling, and disposal of hazardous materials present in the warehouse.
Supervised a team of warehouse personnel, providing guidance, support, and performance evaluations for continuous improvement.
Enhanced warehouse safety by enforcing strict adherence to safety protocols and conducting routine inspections.
Certified to operate forklifts, lift trucks, and hand trucks to move items around warehouse.
Operations Supervisor
Barrett Distribution Center
06.2021 - 07.2022
Accountable for the safe, efficient, and economical operation of the warehouse in the areas of staffing, warehouse operations, maintenance of the facility and equipment, implementation of safety protocols, housekeeping and sanitation programs, budgeting, and inventory control.
Managed all distribution services for several major company clients that included Johnnie-O Clothing, OOFOS Footwear, and Beauty by Imagination Cosmetics.
Analyzed high level department metrics and performance reports to consistently improve overall customer satisfaction.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Participated in the preparation of budgets, revenue projections, and account analysis of assigned clients.
Met daily with internal partners, including Strategic Account Management, Business Process Optimization, Customer Service, Finance, and Human Resources, to identify business opportunities and resolve issues.
Evaluated team member performance and productivity, provided daily feedback and implemented corrective actions.
Managed internal standard operational procedures and productivity targets to ensure compliance with client contracts.
Expert proficiency in the utilization of the SAP Warehouse Management System
Operations Supervisor
Yazaki North America
01.2019 - 06.2021
Responsible for all daily shipping operations to Nissan Automotive, including picking and packaging of highly sensitive electrical materials, loading and unloading of outbound trailers, inventory management and implementing quality control processes.
Processed outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Oversaw a staff of 5 full-time and 10 temporary employees and provided monthly coaching and quarterly reviews.
Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Worked directly with the Operations Manager and Inventory Control team to brainstorm, discuss strategy and mitigate the daily distribution center issues.
Warehouse Supervisor
CertiFit Distribution Center
01.2017 - 01.2019
Coordinated and responsible for daily Distribution Center outbound operations including inventory control, space utilization, logistics analysis, and financial operations.
Accountable for creating and maintaining efficient processes that allows daily LTL shipments of thousands of products to over two dozen company stores nationwide.
Managed a 500,000 square foot distribution center employing 15-20 first shift outbound operations employees.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Effectively increased overall labor efficiency by 10% through the use of operations metrics and talent management.
Established and maintained a 100% compliance on all training and certifications on power equipment and OSHA guidelines.
Accomplished warehouse human resource objectives by selecting, orienting, training, coaching, and disciplining employees.
Communicated job expectations by monitoring job performance through key performance indicators, appraising job contributions, and adhering to policies and procedures.
Department Manager
Lowes Home Improvement
04.2010 - 11.2016
Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery and Stocking departments.
Responsible for training, mentoring, and coaching employees. Also managed customer service associates and sales specialists performance through quarterly performance reviews and ensured adequate department coverage through influencing scheduling.
Consistently met monthly and yearly sales goals and effectively controlled sales margin. Increased overall department sales by 5% to gross over $2 million in 2012 and 2013 through effective sales training and troubleshooting profit loss areas.
Maintained proper inventory levels throughout the fiscal year through daily communications with various Lumber and Building Material product vendors to ensure quality and timely delivery of new merchandise.
Developed a comprehensive shrink action plan that included product group cycle counting metrics and analysis of multiple merchandise inventory reports that resulted in a reduction in department shrink levels by $7,000 in 2013.
Conducted activities appropriate for specific department including, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Maintained a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks.
Customer Service Associate
Sam's Club
07.2006 - 07.2009
Primary job duties included loading and unloading delivery trucks, operating a multitude of power equipment, stocking shelves, and organizing backroom storage areas.
Responsibilities also included cycle counting and recording all merchandise for inventory control proposes and accurately processing DC shipments.
Communicated with vendors regarding back order availability, future inventory and special orders.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Communicated with the management team regarding customer requests and vendor-related concerns. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Contacted customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.