Darius Wallace

• Perform Section 508 Document Evaluation and Remediation

• Demonstrate proficiency in Microsoft Office and Adobe PDF Files.

• Perform required tasks and controls to minimize errors.

•Convert federally published documents into accessible PDF forms.

• Edit documents utilizing Adobe and/or MS Word software.

• Maintains visual attributes of the original documents after remediation.

• Verify accurate data by comparing it to source documents.

• Retrieve data from the database or electronic files as requested.

• Perform regular backups to ensure data preservation.

• Perform Section 508 Document Evaluation and Remediation.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and issue resolution.

• Provided primary customer support to internal and external customers.

• Utilized company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Operated cash register handling cash and credit card payment.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

• Verified prices for customers and processed items sold by scanning barcodes.

• Operated cash register handling cash and credit card payment.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Greeted customers and directed to requested products.

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

• Updated and installed new software.

• Entered client information into databases quickly and with minimal errors.

• Maintained company computers by performing updates and repairs.

• Responsible for managing customer database and creating customer profiles.

• Demonstrated excellent customer service.

•Scheduled computer and laptop pick up appointments

• Provide excellent client relations by responding to calls and e-mails in a friendly, professional manner.

• Maintain office systems and look for ways to continuously improve and streamline for efficiency.

• Organized, sorted and checked input data against original documents.

• Entered client information into databases quickly and with accuracy.

• Organized tools for we can have a successful day with no mistakes.

• Schedule dates for the clients.

• Managed weed- and pest-killing chemicals sales to protect lawn and improve attractiveness.

• Handled end of day tasks including closing down the office and organizing tools in preparation of a successful next day.