Summary
Overview
Work History
Education
Skills
Locations
Personal Information
Timeline
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Darius Weems

Wichita Falls,TX

Summary

Business-minded Customer Advocate with exceptional research and analytical skills. Skilled in conflict resolution and troubleshooting. Offering 8 years of experience in the customer service industry overall.

Overview

8
8
years of professional experience

Work History

Customer Advocate

Health Care Service Corporation
05.2023 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Increased overall efficiency by streamlining workflows within the customer advocate team.

Digital Shopper

Walmart
05.2021 - 05.2023
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Shift Leader

Chicken Express
08.2019 - 04.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Manager

Chicken Express
09.2017 - 07.2019


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Customer advocate

Six Flags
03.2017 - 07.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.

Education

Mansfield Summit High School
1071 Turner Warnell Rd Arlington, TX 76001 United
05.2019

Skills

  • Management
  • Problem solving
  • Communication
  • Leadership
  • Customer services
  • Data entry skills
  • Educating customers
  • Issue Research

Locations

Wichita Falls, TX

Personal Information

Title: Customer advocate

Timeline

Customer Advocate

Health Care Service Corporation
05.2023 - Current

Digital Shopper

Walmart
05.2021 - 05.2023

Shift Leader

Chicken Express
08.2019 - 04.2021

Manager

Chicken Express
09.2017 - 07.2019

Customer advocate

Six Flags
03.2017 - 07.2017

Mansfield Summit High School

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Darius Weems