Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darius West

Summary

A experienced professional with a proven track record at National Grid, excelling in understanding customer needs and complaint handling. Im also skilled in Microsoft Outlook and staff training, I've effectively resolved complex issues, ensuring adherence to policies and procedures. My approach has consistently enhanced customer satisfaction and operational efficiency. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills.,demonstrated ability to prioritize tasks and meet deadlines.

Also a small business owner at WSW&Co skilled in operating with a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, and site preparation. Strongly dependable and flexible, also trustworthy. I'm always aiming high to satisfy my customer's and excellent job completion

Overview

6
6
years of professional experience

Work History

Manager/Owner

WSW&CO
02.2021 - Current
  • Managed the schedule operations related to customer needs
  • Maintained a high standard of customer service.
  • Negotiated contracts and agreements with business partners, vendors, and customers.
  • Developed strong relationships with vendors to secure favorable pricing agreements.
  • Defined strategic plans and kept business on track to meet objectives.
  • Professional face to face interactions with customer's
  • Able to give the customer exactly what they requested

Service Representative

National Grid
08.2022 - 04.2025
  • Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
  • Performed duties such as entering data into the system, and answering phones also able to document while on calls
  • I've assisted customers with geneal question regarding bill issues services also displaying patience and understanding with each call
  • Adhered to company policies regarding service standards, procedures, guidelines and regulations.
  • Provided excellent customer service, resolving any customer inquiries and complaints in a timely manner.
  • Assisted with training and mentoring new team members.

Maintenance Crew Member

St. Joe Hospital
02.2019 - 07.2022
  • Utilized power tools, hand tools, and diagnostic instruments to complete repairs.
  • Maintained accurate records of work performed and materials used for each job site.
  • Responded quickly to emergency calls for service or repairs.
  • Dusted, moved and rearranged furniture according to requests given by supervisor or from work orders.
  • Cleaned air vents and replaced filter to facilitate proper air flow.
  • Provided groundskeeping services, such as landscaping and snow removal.
  • Cleaning of bathroom and Floors Buffing and Waxing
  • light duty power washing and cleaning windows

Education

No Degree - Sports Management

Eire County Community College
Orchard Park, NY

No Degree - Business

Bryant And Stratton
Rochester, NY
10.2014

Computer Science

Jamestown CC
Jamestown, NY
06.2012

Skills

  • Understanding Customer Needs
  • Complaint Handling
  • Staff education and training
  • Problem Resolution
  • Attention to Detail

  • Policies and Procedures Adherence
  • Call Documentation
  • Customer Service
  • Microsoft Outlook
  • Customer support

Timeline

Service Representative

National Grid
08.2022 - 04.2025

Manager/Owner

WSW&CO
02.2021 - Current

Maintenance Crew Member

St. Joe Hospital
02.2019 - 07.2022

No Degree - Sports Management

Eire County Community College

No Degree - Business

Bryant And Stratton

Computer Science

Jamestown CC