Darius Scott-Boyd
Greenville,SC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Photographer (Freelance)
Precision Boyd Photography
02.2019 - Current
- Capture high-quality images for a variety of purposes including events, portraits, landscapes, and products
- Collaborate with clients to understand their vision and ensure their expectations are met
- Edit and retouch photos using Adobe Lightroom and Photoshop to enhance visual appeal
- Manage photography equipment and maintain inventory
- Promote services through social media platforms and networking events
- Worked with clients to create custom photography packages tailored to their needs
- Captured and edited images for weddings, engagements, family portraits, and special events
- Developed and maintained relationships with clients to generate repeat business and referrals.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Combat Engineer
Army National Guard
06.2018 - 06.2024
- Implement strategic mine detonation tactics while adhering to strict safety protocols, contributing to the elimination of enemy threats in high-risk areas
- Streamline quality control processes by implementing automated inventory management system, resulting in a 20% reduction in errors and a 30% increase in efficiency
- Lead a team in the installation and removal of minefields, ensuring timely completion and adherence to safety protocols.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
Marketing Analyst (Freelance)
PBuniversal
01.2022 - 02.2024
- Executed marketing campaigns, web development projects, and content creation for PBuniversal and other clients, resulting in a 30% increase in website traffic and a 20% boost in lead generation.
- Delivered exceptional support to a diverse clientele, assisting with technical issues related to software and smart home devices.
- Achieved a 95% customer satisfaction rate by providing timely and accurate solutions via phone, email, and chat.
- Implemented a new ticketing system that improved tracking and response time, resulting in a 15% increase in team efficiency.
- Conducted regular training sessions for team members on product updates and new features, enhancing team knowledge and customer support quality.
- Received Employee of the Month recognition for consistently delivering excellent customer service and maintaining a high satisfaction rate.
- Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
Delivery Route Driver
Precision Boyd
10.2022 - 08.2023
- Generated invoices, processed payments for customers, ensuring smooth billing processes for 200+ monthly transactions
- Efficiently operated delivery route across multiple states, ensuring on-time drop-off of goods to clients.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
Technical Support Associate
Amazon
03.2020 - 07.2021
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Monitored systems in operation and quickly troubleshot errors.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided support for a range of software products, resolving technical issues and guiding customers through troubleshooting steps.
- Documented common issues and solutions, contributing to a 30% decrease in average ticket resolution time.
- Assisted in beta testing new products and features, providing feedback to the development team to enhance user experience.
- Maintained a call resolution rate of 92%, consistently exceeding department goals.
AT&T Account Manager
Zelpha Consulting Group
02.2018 - 12.2018
- Interact with prospects by asking appropriate open-ended questions to better understand needs and requirements
- Identify prospective customers using lead generating methods, perform an average of 25 presentations per day.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Associate - Photography Basics and Beyond: From Smartphone to DSLR Specialization
Michigan State University
09.2023
Diploma -
Pendleton High School
Pendleton, SC08.2018
Skills
- Technical Support & Troubleshooting
- Customer Service Excellence
- CRM Systems (Zendesk, Salesforce)
- Product Knowledge & Expertise
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Conflict Resolution & Problem Solving
- Team Collaboration & Leadership
- Photo editing
- Adobe Photoshop
- Video Editing
- Digital Photography
Certification
- Successful Negotiation: Essential Strategies and Skills, University of Michigan
- Introduction to Social Media Marketing, Meta
- Foundations of Digital Marketing and E-commerce, Google
- Certified Customer Service Professional (CCSP) - Customer Service Institute of America
Timeline
Delivery Route Driver
Precision Boyd
10.2022 - 08.2023
Marketing Analyst (Freelance)
PBuniversal
01.2022 - 02.2024
Technical Support Associate
Amazon
03.2020 - 07.2021
Freelance Photographer (Freelance)
Precision Boyd Photography
02.2019 - Current
Combat Engineer
Army National Guard
06.2018 - 06.2024
AT&T Account Manager
Zelpha Consulting Group
02.2018 - 12.2018
Associate - Photography Basics and Beyond: From Smartphone to DSLR Specialization
Michigan State University
Diploma -
Pendleton High School
- Successful Negotiation: Essential Strategies and Skills, University of Michigan
- Introduction to Social Media Marketing, Meta
- Foundations of Digital Marketing and E-commerce, Google
- Certified Customer Service Professional (CCSP) - Customer Service Institute of America
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