Dariusz Dorobek
Elizabeth,New Jersey
Summary
Highly accomplished professional with a proven track record in client services, operations, and product support, seeking a senior leadership/director role to drive organizational success. Leveraging extensive experience in streamlining processes, optimizing efficiency, and enhancing customer satisfaction, I aim to strategically lead cross-functional teams and deliver impactful solutions that maximize operational effectiveness, change adoption, and drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Manager - Client Technical Product Support
Automatic Data Processing Insurance Agency, Inc.
03.2021 - Current
- Lead a Tier-II service automation & product support team comprised of knowledgeable subject matter insurance and technical experts focused on real-time end-user service, product, and technology support to Insurance Services
- Strategic pillars focused on Technical Support, Program Management, and Organizational Readiness.
- Implemented innovative business automation solutions to overcome challenges, change management initiatives, and new technology, leading to enhanced productivity levels and client satisfaction across insurance agency.
Manager-Client Services
Automatic Data Processing Insurance Agency, Inc.
09.2019 - 03.2021
- Lead daily activities of 15 inbound service support licensed insurance agents and 1 team leader through day to day Property & Casualty client support-agents provide support via phone, email, and chat channels
- Oversaw projects that focused on process automation and improvement, strengthening partnerships between the agency and external insurance carriers, and creating a customer focused culture that lead an increase to 12.3% YoY improvement in NPS
Manager - Operations Support
Automatic Data Processing, LLP.
10.2017 - 08.2019
- Oversaw 12 Tier 2 product and billing support specialists through day to day activities with six of the associates working in a remote capacity.
- Simplified support and product processes in the organization to eliminate redundancy which increased associate confidence in supporting the product and was able to reduce 20% of the demand/utilization for support.
Education
Master of Business Administration - Finance
Seton Hall University
South Orange, New Jersey05.2019
Bachelor of Science in Business Administration - Management
Seton Hall University
South Orange, New Jersey05.2011
Skills
- Agile business management
- Business Development
- ADP Enterprise Applications
- Information Technology
- Leadership
- Operations Management
- Strong Communication Skills
- Talent Development
- Business Automation
- Financial Data Analysis
- Project Management
- Program Management
- Data/Product Governance
- Continuous process improvement
- Talent Management
- Change Management (HeaRT)
Certification
NJ Property & Casualty Insurance Producer | NJ Lic.#3000643363
Timeline
Sr. Manager - Client Technical Product Support
Automatic Data Processing Insurance Agency, Inc.
03.2021 - Current
Manager-Client Services
Automatic Data Processing Insurance Agency, Inc.
09.2019 - 03.2021
Manager - Operations Support
Automatic Data Processing, LLP.
10.2017 - 08.2019
Master of Business Administration - Finance
Seton Hall University
Bachelor of Science in Business Administration - Management
Seton Hall University
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