Dariya Khamaiko
Bloomfield,NJ
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Japanese restaurant
Montclair, NJ
01.2024 - Current
- Communicated with servers about new tables, changes in food availability and customer comments.
- Assisted staff by serving food and beverages or bussing tables.
- Spoke with patrons to drive satisfaction with food and service.
- Directed patrons to lounges and waiting areas.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted guests and sat customers at tables or in waiting areas.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Took reservations from patrons by phone or online.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier
Sweet Kitchen
Montclair, NJ
08.2023 - 11.2023
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sales Assistant
Kiwano
Almaty, Kazakhstan
12.2022 - 04.2023
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Resolved customer complaints in a timely manner.
- Replenished merchandise on shelves as needed throughout the day.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Assisted customers in locating products, providing detailed information and recommendations.
Administrator
Barbarossa barbershop
Almaty, Kazakhstan
09.2019 - 11.2022
- Answered incoming calls and responded to customer inquiries.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Responded promptly to customer complaints in a professional manner.
- Checked office stock to determine supply levels and maintain inventory.
- Created presentations with Microsoft PowerPoint for management team members.
- Provided general administrative support to staff members.
- Identified needs of customers promptly and efficiently.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Education
Bergen Community College
Paramus, NJ05-2028
Caspian University
Kazakhstan09-2022
High School Diploma -
High School
Kazakhstan06-2021
Skills
- Reservation coordination
- Group reservations management
- Guest seating rotation
- Strong multitasking
- Waitlist management
- Team collaboration
- Scheduling
- Active learning
- Customer flow management
Languages
Russian
Native/ Bilingual
English
Professional
Turkish
Limited
Timeline
Restaurant Hostess
Japanese restaurant
01.2024 - Current
Cashier
Sweet Kitchen
08.2023 - 11.2023
Sales Assistant
Kiwano
12.2022 - 04.2023
Administrator
Barbarossa barbershop
09.2019 - 11.2022
Bergen Community College
Caspian University
High School Diploma -
High School
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