Dariya L. Drew
Memphis,TN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Consultant - Auto Services
Progressive Insurance
, US
10.2023 - Current
- High-volume call center environment with required metrics and goals for accuracy and phone efficiency
- First point of contact for potential customers and policyholders
- Educating and upselling, including gaining commitment for potential insurance products/policies in addition to adding additional options like paperless billing and electronic payments
- Assisting policy holders, agents, lienholders, etc
- With accurate policy information like coverages and rate changes, including necessary policy changes like renewals, adding/deleting vehicles/drivers, cancelations, reinstatements, and payments
Customer Care Supervisor
Healthlink International & Base Logistics
Memphis, TN
01.2022 - 10.2023
- Strategizing and monitoring the daily activities of customer service operations
- Assisting customer service staff with duties where required
- Supervisory duties include training new hires on accounts, writing/updating SOP/WI documents, conducting performance reviews, etc
- Displaying excellent verbal and written communication skills while having extensive knowledge of customer service procedures and principles
- Being organized with attention to detail is key
Customer Care Trainer
Healthlink International & Base Logistics
Memphis, TN
02.2021 - 10.2023
- Training customer service personnel within the workplace
- Creating educational material, such as PowerPoints, documents, work instructions, etc
- To better prepare new customer service specialists for their new accounts
- Conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated
Customer Care Specialist
Healthlink International & Base Logistics
Memphis, TN
04.2019 - 10.2023
- Account Manager and the first point of contact to multiple clients/hospitals warehousing their medical devices in the facility
- Responsible for the execution of inbound and outbound transactions of medical devices
- Constant communication through phone and email, receiving and creating sales orders, direct problem solving, analyzing, and resolving complex issues/questions, order tracking, and account maintenance of multiple medical clients on daily basis
- Responsible for creating/analyzing weekly reports, client accounts receivables, invoicing, stock control management, and coordinating timely delivery
- Knowledge of current medical industry standards
- Knowledge and constant use of multiple systems and programs, including Microsoft Office, Word, Excel, ERP/CRM data system platforms (ex
- Exact Globe), Warehouse management systems, logistic/administrative processes/systems, etc
Education
Bachelors of Science Degree - Exercise Science and Sports Medicine
Middle Tennessee State University
Murfreesboro, TN12.2018
Skills
- Attention to detail
- Customer relationship management
- Verbal and written communication
- Time management
- Performance tracking
- Client engagement
- Reports and documentation
- MS office/word/excel
- Issue resolution
- Client relationships
References
- Jazzmine Smith, Former Manager, 901-679-6469
- Jamaura Mayhue, Colleague, 901-395-3238
- Julisa Harris, Former co-worker, 901-581-8977
Timeline
Consultant - Auto Services
Progressive Insurance
10.2023 - Current
Customer Care Supervisor
Healthlink International & Base Logistics
01.2022 - 10.2023
Customer Care Trainer
Healthlink International & Base Logistics
02.2021 - 10.2023
Customer Care Specialist
Healthlink International & Base Logistics
04.2019 - 10.2023
Bachelors of Science Degree - Exercise Science and Sports Medicine
Middle Tennessee State University
Similar Profiles
Nicole O'NealNicole O'Neal
Customer Service Consultant at Progressive InsuranceCustomer Service Consultant at Progressive Insurance
Alma SiddonsAlma Siddons
Claims Processor at Progressive InsuranceClaims Processor at Progressive Insurance
AUNJOLI BAKERAUNJOLI BAKER
Claims Generalist at Progressive InsuranceClaims Generalist at Progressive Insurance
Monique PlattMonique Platt
Customer Service Consultant at Progressive InsuranceCustomer Service Consultant at Progressive Insurance
Shelley HandShelley Hand
Vice President of Education & Training at Stafford Consulting Company, Inc.Vice President of Education & Training at Stafford Consulting Company, Inc.