Summary
Overview
Work History
Education
Skills
Timeline
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Darja Harvey

Traverse City,MI

Summary

Dynamic operations manager with a proven track record at Lume, enhancing productivity through innovative training programs and effective inventory management. Skilled in fostering teamwork and collaboration, I successfully streamlined communication across departments, driving significant improvements in employee retention and overall store profitability.

Overview

7
7
years of professional experience

Work History

Fourth Key Manager

Lume
06.2025 - Current
  • Maintained a safe working environment by enforcing compliance with company policies and industry regulations.
  • Developed comprehensive training programs for new employees, improving onboarding experience and increasing retention rates.
  • Streamlined communication between departments, fostering a cohesive work environment that boosted productivity levels.
  • Managed inventory control systems, reducing stock discrepancies and optimizing product availability.
  • Served as an integral member of the leadership team, sharing insights on strategic decisions impacting store operations.
  • Collaborated with store management to achieve sales targets and increase overall store profitability.
  • Ensured seamless transitions during shift changes by conducting thorough handoffs between managers.

Production Manager

Lume
04.2022 - 06.2025
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.

Insurance Agent

Savings Insurance Agency
01.2020 - 04.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Kitchen Manager

Tap21
09.2018 - 01.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.

Education

No Degree - Forensic Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Operations management
  • Human resources management
  • Innovation management
  • Customer service
  • Inventory management
  • Store organization
  • Drawer balancing
  • POS operations
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Fourth Key Manager

Lume
06.2025 - Current

Production Manager

Lume
04.2022 - 06.2025

Insurance Agent

Savings Insurance Agency
01.2020 - 04.2022

Kitchen Manager

Tap21
09.2018 - 01.2020

No Degree - Forensic Psychology

Southern New Hampshire University

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