Dynamic and results-driven professional with a proven track record at JAKOP - PR, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through effective problem-solving and maintaining operational efficiency. Skilled in Microsoft Office, I thrive in fast-paced environments, fostering positive relationships and driving team success. Also working various jobs, from industry to bars, kitchens, cleaning banks, cleaning factories.
Overview
23
23
years of professional experience
5
5
Slovenian,English, Italian, German, Bosnian Serbian
Work History
Cleaning Gas Station
Logatec
09.2024 - 09.2025
Strengthened group dynamics and information exchange.
Gas Station Attendant
JAKOP - PR, Ciscenje in Svetovanje D.o.o.
09.2024 - 09.2025
Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Pumped gas for guests and took payments.
Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
Cleaned up gas and other spills in accordance with spill procedures.
Processed fuel and merchandise transactions by operating POS system with accuracy.
Facilitated sales of services and goods.
Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
Built trustful relationships with customers to encourage return visits.
Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
Handled customer inquiries and resolved issues promptly, ensuring repeat business.
Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Checked customer identification for alcohol, cigarette, and lottery sales.
Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
Inspected fuel pumps and fuel tanks for proper operations and safety.
Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Maintained clean and orderly work station.
Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
Promoted special offers and discounts to customers to maximize sales.
Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
Completed daily paperwork accurately, streamlining administrative processes for management review.
Maintained inventory of all saleable items.
Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
Conducted regular inspections of fuel storage tanks to prevent possible accidents.
Assisted with inventory management, helping to keep stock levels consistent and uptodate.
Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
Created attractive merchandise diplays to entice customers to make purchases.
Assisted customers with fueling vehicles and provided guidance on oil and fluid levels as needed.
Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
Ensured customer satisfaction by providing friendly service and accurate information on products.
Offered recommendations on vehicle maintenance and care products based on customer needs.
Trained new employees on operational procedures, enhancing team performance.
Maintained cleanliness in store and forecourt, promoting positive customer experience.
Monitored surveillance equipment to reduce instances of theft and ensure safety.
Updated pricing information on both fuel pumps and in-store products to reflect current rates.
Implemented recycling program, contributing to environmental sustainability efforts.
Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.
Responded to customer requests efficiently and with knowledgeable assistance.
Checked tools and equipment to prevent accidents and injuries.
Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
Followed safety protocols while working, avoiding accidents and injuries.
Trained and mentored new employees on company procedures and safety protocols.
Coordinated between billing department and customers to resolve problems.
Assisted mechanics with repairing and servicing vehicles.
Managed financial operations by providing customers with estimates for repair work.
Removed safety hazards, soiled items, and trash from customer areas.
Liaised with customers to determine vehicle issues and identify problems.
Explained repair and maintenance procedures to customers for full comprehension.
Test-drove vehicles to confirm proper operation before delivering to customers.
Monitored and maintained organized work space, confirming efficient operations.
Planned work calendar by scheduling appointments and tracking customer service requests.
Documented all work performed on vehicles and added to company system for reference.
Conducted test drives crafts, confirming proper operation.
Confirmed excellent customer service by quickly resolving customer concerns.
Cleaning Banks
Simsic
04.2020 - 07.2023
Exhibited strong accountability in tasks.
Demonstrated strong verbal and written communication abilities.
Proven ability to learn quickly and adapt to new situations.
Excelled in both independent and team-based work environments.
Contributed to team success by delivering support and guidance.
Health Facility Administrator
Cleaning House Ltd The
05.2004 - 10.2007
Streamlined facility operations for improved overall efficiency and cost reduction.
Managed budgets and financial resources to meet organizational goals while minimizing expenses.
Managed and supervised Type program and implemented policies and procedures to standardize delivery of care.
Demonstrated strong leadership skills by successfully navigating the health facility through periods of growth, change, or organizational restructuring.
Implemented innovative solutions to address common issues faced by healthcare facilities, leading to increased overall satisfaction among patients and staff members alike.
Contributed towards sustainability initiatives within the healthcare industry by incorporating eco-friendly strategies into the facility''s daily operations.
Evaluated employee performance, providing constructive feedback and setting achievable goals for growth within the organization.
Ensured regulatory compliance with local, state, and federal healthcare guidelines through meticulous documentation and reporting.
Promoted transparency throughout the organization by implementing accessible communication channels between administrators, employees, patients, and their families.
Maintained up-to-date knowledge of industry trends and advancements in order to provide relevant advice during strategic decision-making processes.
Reduced wait times at the facility by streamlining patient intake processes.
Facilitated interdisciplinary team meetings to discuss complex cases or areas needing improvement across departments, ensuring comprehensive care plans were developed for patients with unique needs.
Oversaw recruitment efforts to attract top talent in healthcare administration roles, resulting in a highly skilled workforce.
Increased staff retention rates by fostering a positive work environment that valued teamwork, open communication, and professional development opportunities.
Optimized resource allocation within the facility through thorough analysis of staffing patterns and patient needs assessments.
Improved staff performance by conducting regular training sessions on best practices in healthcare administration.
Collaborated with medical professionals to develop effective policies and procedures for optimal patient care delivery.
Continuously assessed opportunities for improvement within all areas of the facility, implementing targeted solutions to address identified weaknesses and enhance overall performance.
Coordinated emergency preparedness efforts within the facility, ensuring all staff members were trained on appropriate protocols during unexpected events or crises situations.
Identified and maintained close professional relationships with influential physicians and researchers in medical community.
Developed strong relationships with community partners to promote the health facility''s services and offerings.
Enhanced patient care by implementing efficient administrative processes and procedures.
Communicated with patients, ensuring that medical information was kept private.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Discussed medical histories with patients in effort to provide most effective medical advice.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Ordered all pharmacy supplies and kept check on inventory levels.
Psyhiatric Hospital
Cleaning Authority
03.2004 - 08.2007
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Resolved problems, improved operations and provided exceptional service.
Proved successful working within tight deadlines and a fast-paced environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to learn quickly and adapt to new situations.
Factory Worker
Idriji motors
Sp. Idrija, Slovenia
03.2003 - 05.2004
Carefully packaged finished products and prepared for shipment.
Used equipment properly to avoid workplace hazards or injuries.
Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Unloaded and loaded items from conveyors, machines, and conveyances.
Collaborated with team members to meet daily production quotas, promoting a positive work environment.
Inspected materials before assembly to verify compliance of quality control standards.
Performed quality checks on finished products to identify and address discrepancies.
Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
Utilized hand tools and power tools to assemble products, practicing safety measures.
Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
Monitored inventory levels to ensure sufficient supplies were available for uninterrupted production runs.
Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
Contributed to reducing waste by implementing sustainable practices such as recycling or reusing materials when possible.
Coached fellow workers to operate machines properly and comply with safety procedures.
Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.
Documented daily production data accurately, allowing for better tracking and analysis of operational performance metrics.
Conducted routine quality checks using precision measuring tools, guaranteeing high standards were met consistently.
Enhanced product quality through meticulous inspection and identification of defects for corrective action.
Loaded and unloaded raw materials from trucks, ensuring timely delivery for production needs.
Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
Participated in safety drills, ensuring preparedness for emergency situations.
Adapted quickly to new production technologies, maintaining company's competitive edge in manufacturing.
Enhanced product assembly line speed without compromising on quality, meeting increased demand.
Maintained high-quality standards for all manufactured products, ensuring customer satisfaction.
Streamlined inventory management, ensuring timely availability of necessary materials.
Assisted in inventory audits, ensuring accurate stock levels and reorder points.
Suggested modifications to assembly line layout, resulting in smoother operations.
Contributed ideas for process improvement, which were implemented and led to better operational efficiency.
Trained new employees in machine operation and safety procedures, enhancing team capability and reducing accidents.
Assisted in development of safety protocols, improving workplace safety for all employees.
Provided backup support for other production areas during high-demand periods, demonstrating versatility.
Collaborated with quality assurance team to implement quality checks, minimizing product defects.
Conducted regular inspections of equipment to prevent unforeseen breakdowns, maintaining continuous production flow.
Reduced downtime with proactive equipment maintenance and troubleshooting.
Enhanced production line efficiency by streamlining assembly processes.
Operated variety of machinery, contributing to diverse manufacturing tasks and flexibility in production needs.
Played key role in meeting tight production deadlines, ensuring on-time delivery of orders to clients.
Engaged in continuous learning initiatives to improve personal skills and overall production efficiency.
Achieved significant reduction in waste by optimizing material usage during production processes.
Improved team morale and efficiency by fostering collaborative work environment.
Made sure that products were produced on time and are of good quality.
Maintained organized work area by cleaning and removing hazards.
Met production targets and tight deadlines by collaborating closely with team members.
Reviewed production schedules and streamlined processes.
Assembled products according to changing daily work orders and specific customer needs.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Inspected products and machines to maintain quality and efficiency.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Examined incoming materials and compared to documentation for accuracy and quality.
Prepared reports and technical documentation of day-to-day production processes.
Performed general equipment maintenance and repair to minimize downtime.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Collaborated with other departments to optimize production workflows.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Education
No Degree - Security Guard
HIGH SCHOOL IN MARIBOR FOR ADMINISTRATOR
Maribor
Skills
Friendly, positive attitude
Interests
I have family there and live there is much more better than it is here in Slovenia
Its my child dream to go live in Australia
For future of our fanily/ sons to have better life