Darjae Houston
Indianapolis,IN
Summary
Accomplished Manager with a proven track record at Noodles and Company, enhancing team performance and customer satisfaction through effective leadership and problem-solving aptitude. Skilled in cross-functional team management and employee training, I excel in creating productive work environments and developing high-performing teams. Achieved significant improvements in efficiency and safety, demonstrating reliability and strong communication abilities.
Overview
13
13
years of professional experience
Work History
Manager
Noodles and Company
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Wendy's
06.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Cross-trained existing employees to maximize team agility and performance.
Package Handler
UPS
11.2019 - 05.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Manager
Concentrix
09.2017 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Manager
Taco Bell
01.2012 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bachelor - Finance
Ball State University
12-2016
High School Diploma -
North Central High School
Indianapolis, IN06-2012
Skills
- Verbal and written communication
- Cross-functional team management
- Multitasking Abilities
- Problem-solving aptitude
- Reliability
- Employee Training
Timeline
Manager
Noodles and Company
06.2023 - Current
Manager
Wendy's
06.2023 - 11.2024
Package Handler
UPS
11.2019 - 05.2020
Manager
Concentrix
09.2017 - 07.2019
Assistant Manager
Taco Bell
01.2012 - 08.2014
Bachelor - Finance
Ball State University
High School Diploma -
North Central High School
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