Darjanae Holmes
Huntsville, AL,AL
Summary
Mazda Toyota Manufacturing, skilled in robotic system troubleshooting and continuous improvement initiatives. Recognized for enhancing project outcomes through effective collaboration and innovative programming. Committed to quality control and fostering a knowledgeable workforce, ensuring safety and efficiency in all operations.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Welding Robot Operator
Mazda Toyota Manufacturing
05.2024 - 08.2024
- Assisted in training new employees on the safe operation of robotic welding systems, promoting a knowledgeable workforce.
- Established effective communication channels with other departments involved in the manufacturing process, fostering a collaborative work environment.
- Ensured timely completion of projects by accurately programming and adjusting welding robot parameters.
- Collaborated with engineering team to develop custom robotic welding programs for unique applications, resulting in improved project outcomes.
- Maintained a clean and organized workstation, promoting efficiency and reducing risks of accidents.
- Kept up-to-date records of completed jobs, providing valuable data for future reference and decisionmaking.
Inbound Problem Solver
Amazon
10.2023 - 02.2024
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
- Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
- Managed high call volume with exceptional professionalism, ensuring timely resolutions for customers.
- Recognized by management for exceptional performance in maintaining high levels of customer satisfaction while meeting or exceeding productivity targets.
Retail Sales Associate
Walmart
04.2022 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
High School Diploma -
Bob Jones Highschool
Madison, AL05-2024
Skills
- Continuous improvement initiatives
- Preventive maintenance execution
- Lean manufacturing principles
- Quality control procedures
- Material handling equipment
- Welding procedure specification
- Workpiece positioning
- Robotic system troubleshooting
- Problem analysis
- Assertiveness
- Data interpretation
- Inventory tracking
- Order fulfillment
- Data analysis
Accomplishments
Tested highest in the performing group according to computer data eligible to move up as a manager
Certification
- Forklift Operator Certification - Various Providers.
- Lean Manufacturing Certification - Various providers.
- Loss Prevention Qualified (LPQ) - Loss Prevention Foundation.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Welding Robot Operator
Mazda Toyota Manufacturing
05.2024 - 08.2024
Inbound Problem Solver
Amazon
10.2023 - 02.2024
Retail Sales Associate
Walmart
04.2022 - 07.2022
High School Diploma -
Bob Jones Highschool
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