Darkisea Reed
St. Louis,United States
Summary
Customer service professional with 5 years of experience as a Customer Service Professional. Proven track record of delivering exceptional service and resolving customer inquiries efficiently. Skilled in navigating complex systems and providing accurate and timely information. Applying for the position of Customer Service Representative to leverage expertise and contribute to maintaining high customer satisfaction levels.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Omni Interactions
02.2022 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Work independently in setting priorities and following through on problem resolution.
- Demonstrated ability to organize and address complex business issues by utilizing strong problem-solving skills.
- Strong experience working with MS Outlook, MS Word, Excel, PowerPoint, and Teams.
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Indiana Department of Revenue
01.2023 - 07.2023
- Efficiently process request for release of information regarding state taxes and procedures per customer request
- Utilized multiple systems and platforms while on a call with a customer
- Answered inbound calls from customers and promptly identified the type of assistance the customer needed
- Demonstrated strong keyboard and navigation skills while learning new computer programs.
Temporary HR Specialist
Ascension Health
09.2021 - 11.2022
- Efficiently process request for release of information while ensuring patient privacy according to HIPPA guidelines
- Reproduce requested information within agreed timeframes and compliance standards
- Assist customers with annual benefit enrollment.
Patient Care Advocate
Accredo Specialty Pharmacy
04.2019 - 09.2021
- Provided exceptional customer service to customers for prescription needs and resource inquires
- Communicated with patients to schedule medication for delivery
- Interact with customers to address their medical concerns and assist them with their needs.
Education
High School Equivalency/GED -
St. Charles Community College
St. Charles, MO01.2015
Skills
- Experience working in the Healthcare Industry
- Experience working with Medicaid or Medicare
- Experience working in a call center environment
- Proficient computer skills including Microsoft Office programs
- Customer service experience
- Ability to keep all company sensitive documents secure
- Exceptional interpersonal and rapport building skills
- Time Management Skills
- Ability to work independently
- Professional and effective communication skills
- Demonstrate a strong attention to detail and thoroughness
Timeline
Customer Service Representative
Indiana Department of Revenue
01.2023 - 07.2023
Customer Service Representative
Omni Interactions
02.2022 - Current
Temporary HR Specialist
Ascension Health
09.2021 - 11.2022
Patient Care Advocate
Accredo Specialty Pharmacy
04.2019 - 09.2021
High School Equivalency/GED -
St. Charles Community College