Summary
Overview
Work History
Education
Skills
Additional Information - Skills And Qualifications
Timeline
Generic

Darkisha Andrews

Rio Linda,CA

Summary

Dynamic professional with a proven track record at Sutter Health, excelling in client relationship management and workplace safety. Adept at multitasking and organization, I effectively resolved security concerns while enhancing patient satisfaction. Passionate about making a difference, I bring adaptability and a strong commitment to service excellence.

Overview

14
14
years of professional experience

Work History

Shelter Associate

Citynet
Sacramento, CA
09.2024 - Current
  • Effectively communicate to facility guests when services are scheduled, and assist Case Managers, Security, and Leadership in communicating necessary announcements to clients as needed
  • Replenish and organize supplies, light cleaning
  • Upbeat passion for ending homelessness
  • Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
  • Flexible and dynamic

Parent Liaison

Fortune School of Education
Sacramento, CA
09.2023 - 05.2024
  • Implemented targeted outreach efforts to engage underrepresented families within the school community
  • Instructed parents in school processes, academic programs, and available resources
  • Facilitated positive and production communication between educators and families
  • Helped develop special programs, events, and workshops to inform and better involve parents

Caregiver

In Home Support Services (IHSS)
Sacramento, CA
01.2011 - 02.2024
  • Offered companionship and kindness to elderly patients
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Maintained clean, safe, and well-organized patient environment
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health
  • Assisted clients with activities of daily living, promoting independence and quality of life

Hotel Security Officer

Hyatt Regency Sacramento
Sacramento, CA
04.2023 - 08.2023
  • Safeguarded hotel assets by regularly inspecting property perimeters, parking lots, and public areas for signs of trespass or damage
  • Cultivated positive relationships with hotel staff through regular communication, fostering an atmosphere of teamwork in ensuring guest safety
  • Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances
  • Evaluated guest feedback to identify trends in security concerns, leading to proactive measures for continued improvement

Healthcare Security Officer

Sutter Health
Sacramento, CA
12.2020 - 09.2022
  • Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches
  • Coordinated workflow during high-traffic periods with other hospital departments ensuring smooth operations and patient satisfaction
  • Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations
  • Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring
  • Investigated suspicious activities promptly, diffusing situations before they escalated into larger incidents

Parking Attendant

Propark Mobility
Sacramento, CA
02.2020 - 12.2020
  • Answered general questions about parking fees, facilities, and directions
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries

Cashier/Customer Service

Sodexo (Sutter Hospital)
Sacramento, CA
10.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business

Education

Diploma - Medical Assistant

American Career College
Los Angeles, CA
02.2015

High School Diploma -

Locke Senior High
Los Angeles, CA
06.2008

Skills

  • Preparing reports
  • Product knowledge
  • Client relationship management
  • Multitasking and organization
  • Adaptability and flexibility
  • Workplace safety

Additional Information - Skills And Qualifications

  • Excellent customer service and good verbal and written communication skills.
  • High level of motivation and initiative; adaptable and productive team member.
  • Problem solving and critical thinking skills.
  • Ability to work under pressure; flexible and cooperative; friendly and personable.
  • Computer proficiency in MS Word; typing speed 40 wpm.
  • Ability to perform all duties in Security and Customer Service, including greeting customers and ascertaining what each customer wants or needs.
  • Good eyesight, ability to work with technical equipment.
  • A willingness to learn and take training opportunities when offered.
  • A confident approach and ability to deal with difficult/confrontational people.
  • Patrolling one or a number of premises.
  • Work in various environments including adverse outdoor conditions such as cold rain or heat.

Timeline

Shelter Associate

Citynet
09.2024 - Current

Parent Liaison

Fortune School of Education
09.2023 - 05.2024

Hotel Security Officer

Hyatt Regency Sacramento
04.2023 - 08.2023

Healthcare Security Officer

Sutter Health
12.2020 - 09.2022

Parking Attendant

Propark Mobility
02.2020 - 12.2020

Cashier/Customer Service

Sodexo (Sutter Hospital)
10.2019 - 02.2020

Caregiver

In Home Support Services (IHSS)
01.2011 - 02.2024

Diploma - Medical Assistant

American Career College

High School Diploma -

Locke Senior High
Darkisha Andrews