Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darko Jalal

Aviation Manegment
Smyrna,Tennessee

Summary

Goal-oriented worker with outstanding knowledge of Aviation organization and Aviation product issues. Proven history of increasing productivity and customer satisfaction with pursuing opportunities that expand my practical knowledge of Aviation Safety in Airplanes and Airports. Passionate about Aviation but open to exploring possibilities in Business Administration, and Management.

Overview

1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certificate
3
3
Languages

Work History

Customer Service Agent & Turn Around Cordinator

Dnata Airport Operations
Nashville, United States
04.2022 - Current

Maintaining safety and security on the ramp and practicing all safety policies and procedures, Communicating efficiently with ground personnel and flight crews.

Maintaining safety and security on the ramp and practicing all safety policies and procedures, Communicating efficiently with ground personnel and flight crews.

Verification of documents for international Passengers.

Match manifest to on-board count, Announce arrivals and departures as necessary.

Connect/disconnect Jetway/stairs as necessary, Assist with baggage tagging and baggage claim reports.

Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers


Customer Service Agent

Corporate Flight Management
Nashville, United States
09.2021 - 03.2022

Providing customer service to all pilots and passengers.

Marshalling all aircraft in and out of the ramp area.

Securing all aircraft.

GPU and Lavatory services; including disposal of lavatory contents. Service all GSE (Ground Service Equipment) with running fuels, oil and general maintenance of all GSE.

  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Customer Service duties, including but not limited to, answering phones and radios, Point of Sale systems, rental car, hotel and catering reservations.

Education

Bachelor of Science - Aviation Management

Middle Tennessee State University
Murfreesboro, TN
08.2020 - Current

Skills

    Outstanding communication skills

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Certification

Privet Pilot Licens

Timeline

Customer Service Agent & Turn Around Cordinator

Dnata Airport Operations
04.2022 - Current

Customer Service Agent

Corporate Flight Management
09.2021 - 03.2022

Privet Pilot Licens

09-2021

Bachelor of Science - Aviation Management

Middle Tennessee State University
08.2020 - Current
Darko JalalAviation Manegment