Dar'kon Hudson
Summary
Developed exceptional leadership and customer service skills in a fast-paced banking environment. Demonstrated the ability to manage financial transactions accurately and efficiently while fostering positive customer relationships. Seeking to leverage these transferable skills and transition into a new and dynamic workplace.
Overview
3
3
years of professional experience
Work History
Head Teller/Customer Service Representative
The Citizens Bank
05.2022 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict federal regulations.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Investigated and promptly resolved issues with customers' accounts.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Provided customers with appropriate literature on banking products and services.
- Received car loan, home loan, and other payments and posted to accounts.
- Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
- Mentored newly hired team members on appropriate responses to customers' questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
Education
Bachelor of Arts - English
Claflin University
Orangeburg, SC05-2022
Skills
- Staff training and development
- Deposit processing
- Teller support
- Consumer banking
- Banking software proficiency
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Office proficiency
- Paperwork processing
- Dispute resolution
Timeline
Head Teller/Customer Service Representative
The Citizens Bank
05.2022 - Current
Bachelor of Arts - English
Claflin University
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