DARLA BAKER

• Reconcile deposits reflected in the clients’ bank statement
• Research and identify matching explanation of benefits (EOB) to support posting of individual deposits
• Pull and post all zero pay EOBs reflected on the payer sites, scans and emails within 24 hours
• Identify and process other payment methods received (checks, payor credit card payments, care credit payments or other forms of payments received)
• Post all payments in practice management system
• Initiate all secondary/patient processing, as applicable, at the time of posting
• Enter any necessary adjustments including contractual discounts, self-pay courtesy discounts, etc.
• Follow bank deposit process to deposit all monies received
• Balance/reconcile accounts daily and at month end.
• Allocate patient pre-paid monies to account after insurance payment has been applied
• Post patient refunds, print refund statements, and send to accounting for distribution
• Understanding of patient confidentiality laws and what approvals are required to release information
• Understanding and willingness to abide by billing compliance regulations
• Experience in medical billing, collections, and medical insurance
• Experience with ambulatory surgery centers or a medical practice
• Professional attitude and high attention to detail
• Strong computer skills
• Distinguished communication skills

• Contact Center/Patient Service Agent for all primary care and internal medicine clinics in Missouri and Northwest Arkansas.
• Managed phone inquiries, providing information about services and procedures.
• Maintained patient records in electronic health systems securely and accurately.
• Collaborated with healthcare teams to deliver exceptional patient service.
• Performed administrative duties such as data entry, filing, and record keeping.
• Managed customer accounts by updating information accurately into the system.
• Handled difficult situations involving dissatisfied customers calmly and efficiently.
• Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
• Demonstrated excellent communication skills both verbally and written.

Greeted patients upon arrival and ensured adherence to check-in procedures.

• Scheduled appointments using electronic health record systems to optimize patient flow.
• Collected and verified patient information to maintain precise medical records.
• Prepared patient charts and necessary documentation for healthcare providers.
• Responded to patient inquiries via phone and in-person communication.
• Coordinated insurance verifications to streamline billing processes.
• Scanned completed forms, identification, and insurance cards, organizing patient documents.
• Assisted with scheduling follow-up appointments based on provider availability.

• Transcribed dictation for workers’ compensation correspondence to clients, claimants, and attorneys.
• Transcribed, formatted and edited litigation documents, pleadings, discovery, and correspondence.
• Entered time-entry billing for multiple attorneys.
• Formulated budgets based on client requirements.
• Legal submissions to courts.
• Managed mail operations for attorneys to ensure timely communication and document flow.
• Scanned and uploaded reports and documents into database for efficient record keeping.

• Transcribed physician dictation with accuracy for three pediatric cardiologists.
• Verified demographic information and insurance details during check-in process.
  Received insurance co-payments and applied them to patient accounts.
  Confirmed referring physician information as part of patient intake procedures.
• Answered multi-line phone system and efficiently managed incoming calls.
  Returned calls for physicians to ensure timely communication.
  Transferred calls according to established protocols to facilitate workflow.
  Cataloged messages and notes in medical records for precise patient information tracking.
• Scheduled return appointments and further testing for patients efficiently.
  Provided comprehensive instructions regarding tests and future appointments.
  Streamlined check-out process to enhance patient experience.
  Coordinated follow-up care to ensure continuity in treatment plans.
• Post payments to patient accounts and reconcile batches at the end of every day.
• Referral coordinator: Referring, ordering, and scheduling surgical procedures and medical testing as ordered by the physician at outlying facilities.
• Medical records custodian: Copied and mailed and/or faxed medical records requests from outlying sources, verifying that all HIPAA laws are being followed.
• Scanning medical records into patients’ electronic medical chart.
• Abstracting patient information into electronic medical chart.
• Run recall, cancellation and no-show reports, mail recall postcards for follow-up appointments.
• Open, sort, and distribute incoming mail.
• Prepared check requests for monthly expenses for the clinic, submitting requisitions to appropriate department for processing.
• Worked alongside physicians and management to establish and coordinate new programs in our clinic.
• Developed advertising flyers and brochures, as well as patient education information pamphlets.

• Transcribed radiological studies for Cox Hospital Radiology Department and OCH Pediatrics from my home-based office.
• Transcribed medical reports from various healthcare providers accurately and efficiently.
• Reviewed and edited transcripts for clarity, grammar, and medical terminology consistency.
• Utilized transcription software to enhance workflow and maintain document organization.
• Ensured compliance with HIPAA regulations in handling sensitive patient information.

• Transcribed and edited dictations from over 200+ physicians in the Mercy System. Met quality and productivity standards. Typed an average of 2800 lines daily of dictation.
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• Transcribed medical dictations from healthcare professionals with high accuracy.
• Reviewed and edited transcripts for clarity and precision before final submission.
• Maintained patient confidentiality while handling sensitive medical information.
• Utilized electronic health record systems for efficient data entry and retrieval.
• Managed workflow to ensure timely completion of transcription requests.
• Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
• Demonstrated extremely fast and accurate typing abilities.

• Transcribed medical reports for various specialties, ensuring accuracy and clarity.
• Reviewed and edited transcripts for grammar, punctuation, and formatting consistency.
• Utilized transcription software to convert audio recordings into written documents.
• Collaborated with healthcare professionals to clarify terminology or procedures as needed.
• Maintained patient confidentiality by adhering to HIPAA regulations in all documentation.
• Organized and managed files for easy retrieval of patient records and transcripts.
• Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
• Demonstrated extremely fast and accurate typing abilities.
• Demonstrated strong knowledge of medical terminology and anatomy.
• Maintained high accuracy rate on daily production of completed reviews.