Proven leader in housekeeping and health safety, I significantly enhanced cleanliness standards at HealthSouth Surgical Center. Leveraging strong organizational skills and attention to detail, I improved infection control measures, demonstrating adaptability and a commitment to excellence. My customer service excellence and ability to maintain high sanitation levels underscore my professional ethos.
I am people oriented and get along well with others. I always strive to work with a spirit of excellence. I catch on quick and I am willing to learn.
Overview
23
23
years of professional experience
Work History
Housekeeper Supervisor
Self Employed Services
06.2002 - 09.2019
I have worked for many people over the years mostly on a personal level cleaning their homes. I normally worked alone. At times I worked with my daughters. Cleaning bathrooms, dusting ,vacuuming, loading /unloading the dishwasher, etc.
Phlebotomy Intern
Grifols Plasma Center
09.2018 - 03.2019
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Environmental Services Housekeeper
HealthSouth Surgical Center
03.1997 - 06.2001
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
Disposed of trash and recyclables each day to avoid waste buildup.
Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
Education
Basic Diploma - Marketing
Appalachia High School
Appalachia, VA
06.1983
Skills
Housekeeping knowledge
Health and safety
Motivational Skills
Customer Service
Customer service-focused
Cleaning and sanitation
Customer Relationship Management
Time Management
Attention to Detail
Multitasking
Multitasking Abilities
Reliability
Organizational Skills
Team Collaboration
Active Listening
Adaptability and Flexibility
Complaints Handling
Customer Relations
Professionalism
Work Inspection
Relationship Building
Additional Information
I was mostly a stay at home mom, I was in involved in many extracurricular activities such as church, Treasurer of my Home Owners Association etc. The last four years were devoted to caring for my elderly parents until their passing.
Timeline
Phlebotomy Intern
Grifols Plasma Center
09.2018 - 03.2019
Housekeeper Supervisor
Self Employed Services
06.2002 - 09.2019
Environmental Services Housekeeper
HealthSouth Surgical Center
03.1997 - 06.2001
Basic Diploma - Marketing
Appalachia High School
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