Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darla Bradley

Cleveland

Work Preference

Work Type

Part Time

Location Preference

Remote

Important To Me

Work from home option

Summary

Dynamic professional with extensive experience at Mercury Marine, excelling in customer service and problem-solving. Proven ability to enhance operational efficiency through effective workload prioritization and team collaboration. Skilled in Microsoft Office and adept at building strong client relationships, consistently improving satisfaction and retention rates.

Overview

45
45
years of professional experience

Work History

Registration Supervisor

Mercury Marine
02.2011 - 11.2021
  • Assisted customers with product inquiries and service requests, enhancing overall satisfaction.
  • Coordinated inventory management, maintaining stock levels to support operational efficiency.
  • Executed daily cleaning and maintenance tasks to uphold a safe and organized work environment.
  • Collaborated with team members to streamline service processes, improving response times to customer needs.
  • Trained new associates on company policies and procedures, fostering a knowledgeable workforce.
  • Resolved customer issues promptly, demonstrating strong problem-solving skills and attention to detail.
  • Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
  • Unloaded, loaded, and stocked merchandise.
  • Streamlined workflows by identifying inefficiencies within the system, leading to significant time savings in daily operations.

Receptionist Administrator

Lambert Construction
07.2007 - 02.2011
  • Managed front desk operations, ensuring efficient handling of visitor inquiries and communications.
  • Coordinated appointment scheduling for team members, optimizing daily workflow and resource allocation.
  • Handled incoming calls and emails, providing timely information and directing inquiries to appropriate departments.
  • Maintained organized filing systems for project documents, enhancing accessibility for team members.
  • Processed invoices and purchase orders using accounting software, ensuring accuracy in vendor transactions.
  • Assisted in preparing meeting materials, contributing to effective team collaboration and communication.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.

Office Assistant

Labor Finders
02.2005 - 06.2007
  • Organized and maintained office files to enhance operational efficiency.
  • Assisted in scheduling meetings and coordinating appointments for staff members.
  • Managed incoming calls and directed inquiries to appropriate personnel.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.

Service Associate

Mercury Marine
05.1991 - 02.2005
  • Assisted customers with product inquiries and service requests, enhancing overall satisfaction.
  • Coordinated inventory management, maintaining stock levels to support operational efficiency.
  • Executed daily cleaning and maintenance tasks to uphold a safe and organized work environment.
  • Collaborated with team members to streamline service processes, improving response times to customer needs.
  • Trained new associates on company policies and procedures, fostering a knowledgeable workforce.
  • Resolved customer issues promptly, demonstrating strong problem-solving skills and attention to detail.
  • Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
  • Unloaded, loaded, and stocked merchandise.
  • Streamlined workflows by identifying inefficiencies within the system, leading to significant time savings in daily operations.

Bill of Material Analyst

Mercury Marine
07.1979 - 01.1990

Worked with engineering implementing creation and maintaining bill of materials

Worked with purchasing department on implementation dates of new and old parts

Expeditor

Mercury Marine
07.1979 - 01.1981
  • Coordinated material flow between departments to ensure timely delivery of components.
  • Monitored inventory levels and initiated orders to maintain supply chain efficiency.
  • Assisted in scheduling production runs, optimizing workflow for maximum output.
  • Communicated with suppliers to resolve discrepancies and improve delivery accuracy.

Assembler

Mercury Marine
02.1977 - 06.1979
  • Assembled components following detailed specifications and blueprints.
  • Operated hand tools and machinery to complete assembly tasks efficiently.
  • Collaborated with team members to ensure timely completion of production goals.
  • Maintained clean and organized work area to promote safety and efficiency.

Education

High School Diploma -

Union High School
Tulsa, OK

Skills

  • Workload prioritization
  • Motivational skills
  • Deadline management
  • Task delegation
  • Employee scheduling
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer service management
  • Relationship building
  • Phone and email etiquette
  • Microsoft office
  • Employee supervision
  • Documentation and recordkeeping
  • Team building
  • Data entry
  • Handling complaints
  • Task prioritization
  • Office management
  • Self motivation
  • Administration and operations
  • Interpersonal skills
  • Analytical thinking
  • Scheduling and calendar management
  • Administrative procedures
  • Scheduling
  • Record keeping
  • Support services
  • Accounts payable and receivable

Timeline

Registration Supervisor

Mercury Marine
02.2011 - 11.2021

Receptionist Administrator

Lambert Construction
07.2007 - 02.2011

Office Assistant

Labor Finders
02.2005 - 06.2007

Service Associate

Mercury Marine
05.1991 - 02.2005

Bill of Material Analyst

Mercury Marine
07.1979 - 01.1990

Expeditor

Mercury Marine
07.1979 - 01.1981

Assembler

Mercury Marine
02.1977 - 06.1979

High School Diploma -

Union High School
Darla Bradley