Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Darla Cacho

Darla Cacho

Los Angeles,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in bartender industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Animal Technician

University Of California, Los Angeles
11.2022 - Current
  • Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
  • Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
  • Ensured proper animal nutrition by preparing and distributing specialized diets according to species-specific requirements.
  • Assisted veterinarians with medical procedures, providing efficient support during examinations and treatments.

Bartender

Omni Hotels & Resorts
04.2022 - 10.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Receptionist

Centinela Skilled Nursing & Wellness Centre West
01.2016 - 06.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Bartender

Chester Washington Golf Course
01.2018 - 03.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Chilli's Grill & Bar
02.2016 - 11.2016
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.

Medical Records/PBX Operator

Kedren Community Mental Health Center
06.2010 - 08.2015
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Maintained an up-to-date knowledge of industry trends and advancements in PBX technology, ensuring optimal performance.
  • Processed medical records according to internal procedures and HIPAA rules.

Education

General Education

Los Angeles Southwest College
Los Angeles, CA

High School Diploma -

California Technical University High School
Los Angeles, CA
06.1989

Skills

  • Customer Service-Oriented
  • Engaging personality
  • Highly reliable
  • Customer service expertise
  • Liquor, beer, and wine knowledge
  • Clear and effective communication
  • Memory retention
  • Cleanliness and hygiene
  • Conflict Resolution
  • Effective Communication

Certification

Nursing Assistant Certificate 1999

Food Handler Certificate issued: 3/14/2024 expired: 3/14/2027

Timeline

Animal Technician

University Of California, Los Angeles
11.2022 - Current

Bartender

Omni Hotels & Resorts
04.2022 - 10.2023

Bartender

Chester Washington Golf Course
01.2018 - 03.2019

Bartender

Chilli's Grill & Bar
02.2016 - 11.2016

Receptionist

Centinela Skilled Nursing & Wellness Centre West
01.2016 - 06.2019

Medical Records/PBX Operator

Kedren Community Mental Health Center
06.2010 - 08.2015

General Education

Los Angeles Southwest College

High School Diploma -

California Technical University High School

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Darla Cacho