Summary
Overview
Work History
Education
Skills
Work Authorization
Personal Information
Timeline
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Darla Davis

Albany,KY

Summary

I am detail-oriented person with several different backgrounds to pull from and strong work ethic. I have excellent communications skills and an empathetic nature that enables an achievement of positive outcomes.

Overview

31
31
years of professional experience

Work History

Human Resources , Production Certifier

Bruss North America
08.2023 - Current
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.

Cake Decorator

IGA Supermarket
04.2023 - 08.2023
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
  • Streamlined the ordering process by implementing an organized system for tracking design requests, reducing errors and increasing productivity.
  • Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Packaged and priced each product according to company pricing procedures.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Packaged finished products for sale.
  • Replenished bakery items in display cases.
  • Trained new employees on bakery methods and procedures.
  • Cleaned and maintained kitchen equipment and oven.

Supplier Replenishment Associate

Quest Diagnostics
01.2023 - 04.2023
  • Receive merchandise in
  • Label and distribute to correct locates
  • Data entry of invoices received
  • Data entry to order merchandise
  • Computer systems used: People Soft, Google professional system, Internet meetings on Zoom, excel and more
  • Organization skills
  • Problem solving/solution skills
  • Team player
  • Proficient in Office management
  • Time management skills
  • Self motivated
  • Much more.

Front Desk Receptionist

Clarkson Eyecare
10.2022 - 01.2023
  • Communication
  • Multitasking
  • Social skills
  • Organization skills
  • Technical skills, office management
  • Resistance to stress
  • Problem solving
  • Empathy to patient needs
  • Reliability, time management
  • Visitor management, checking in and checking out
  • Use of ABB vision insurance verification system
  • Use of the Waystar health insurance verification system
  • Dayforce pay system
  • Google professional email system
  • Accounting for Dailey Moneys and deposit
  • Learning eye care procedures.

Patient Access Representative

The Allergy And Asthma Center
04.2022 - 10.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
  • Took payments and accounted for all money at the end of the day
  • Made daily deposits
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Facilitated communication between patients and various departments and staff
  • Followed document protocols to safeguard confidentiality of patient records
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Owner/Operator

CREATIVE DESIGNS
10.2015
  • Verified all work against quality standards, applicable codes, and safety regulations
  • Left every customer location clean and with professionally completed work to exceed expectations
  • Used skills such as carpentry, flooring, simple electrical and simple plumbing to complete skilled work
  • Installed new internal structures such as walls, cabinets, appliances, and fixtures
  • Trained and oversaw assistants carrying out basic support work for remodeling jobs
  • Worked with residential and commercial customers to plan successful remodeling work
  • Coordinated supplies and materials to handle whole house remodeling jobs
  • Demolished and removed existing structures to make way for renovations
  • Prepared proposals and estimates for projects to detail plans for customers
  • Discarded construction waste according to state, local, federal, and company guidelines
  • Cleaned, coated and sealed surfaces to complete construction jobs
  • Operated tools and equipment, including but not limited to electric tile saws, chop saws, and construction vehicles used at construction sites
  • Raised buildings and salvaged useful or profitable materials
  • Ensured proper operation of tools and equipment at the site following safety requirements
  • Cleaned construction sites to prepare for new.

Shipping and Receiving Account Clerk

Comprehensive Logistics Inc
01.2022 - 04.2022
  • Comprehensive Logistics Co., LLC has been accelerating its agile diversification into new markets and expanding its current market base
  • I have had the opportunity to engage in the growing 3rd party logistics service provider market-space differentiated by their contract manufacturing process disciplines, such as integrated robotics, vision-based error-proofing and advanced IT applications in digital material flow management
  • I am said to be energized by solving challenges, ranging from small operational details to big strategic challenges with industry changing implications
  • At Comprehensive Logistics Co., LLC (CLI), I am valued for my dedication to perfecting processes and teamwork performance
  • I am self motivated, energetic, as a shipping and receiving clerk, I have a track record of unparalleled professionalism, integrity, and loyalty
  • I am responsible for dealing directly with the customers and suppliers on complex issues of material supply and record balance
  • In addition, the Materials Technician is responsible for investigating and resolving balance issues that cannot be resolved at the level of my direct reports
  • I am able to demonstrate the following: Data Entry
  • Ability to multi-task
  • Teambuilding skills
  • Maintain inbound/outbound windows schedule to ensure a smooth flow of material
  • Notify customer of any late loads
  • Follow company policies/ procedures and corresponding work instructions
  • Additional tasks or functions as assigned by the Materials Manager
  • Ensure Truck Drivers and Forklift drivers are following safety process
  • Along with clerical duties
  • I can be a valuable asset to your company family.

Operation Support Specialist

Cabinets To Go
10.2020 - 01.2022
  • As an Operations Support Specialist I was responsible for monitoring performance reporting for their assigned regions/store and managed the workflow throughout all departments within the business
  • Performance areas included operational processes, customer service programs, training & certifications, and store maintenance opportunities
  • As the operational support specialist I worked to improve the operations of the organization so that I became more effective, efficient and compliant
  • As an Operations Support Specialist, I was committed to improving customer experiences and ensuring operational efficiency
  • As a top-notch Operations Support Specialist I have excellent organizational skills, people management, and problem-solving skills
  • With my Core Skills being: Proficient in Microsoft Office, including Excel and Teams
  • Proficient experience in NetSuite, 2020 Design
  • Proven experience in sales, retail or corporate roles
  • Skill in the analysis and re-engineering of systems, processes, and procedures
  • I'm skilled in organizing resources and establishing priorities
  • I excel in record maintenance skills to include database development and management
  • I have abilities to develop, evaluate, and edit the content, structure, and format of a range of written materials
  • I'm advanced in verbal and written communication skills
  • I am strong in interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
  • I am available to work under a flexible schedule.

Janitorial Cleaner

Leadec
06.2020 - 05.2021
  • Ensured cleanliness and sanitation of conference rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
  • Cleaned all assigned rooms per hospitality standards and guidelines
  • Ensured zero damage or disarray in cleaned areas
  • Reported on the status of inventory of cleaning materials and equipment
  • And replenished
  • Sanitized The General Motors auto plant
  • Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards
  • Gathered and emptied trash
  • Serviced, cleaned, or supplied restrooms
  • Inspected facilities on consistent basis to identify cleaning and maintenance requirements.

Health Insurance Agent

US Health Insurance
10.2018 - 06.2020
  • Delivered clear and complete quotations and pricing to new prospects and closed sales
  • Demonstrated and created positive and professional working environment among customers and peers
  • Maintained partnerships with insurance companies and diligently advocated for clients
  • Cultivated and retained knowledge of industry competitors and delivered critical market feedback
  • Listened actively to prospective client needs and developed best health insurance solution to fit needs
  • Connected and empathized with people to foster trust and helped clients find answers to insurance challenges
  • Inspected property to determine its general condition, age and other factors affecting the potential risks
  • Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options
  • Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales
  • Monitored insurance claims to ensure equitable settlements
  • Worked with the underwriter to complete forms and obtain coverage
  • Contacted underwriter and submitted forms to obtain binder coverage
  • Calculated premiums and set up clients with automated payment options for discounts.

Assembly Line Worker

General Motors Automotive Plant
05.2014 - 01.2018
  • Recorded daily production data, including quantity and type of workpieces completed
  • Inspected products at all stages to verify adherence to requirements
  • Used wrenches and ratches to complete door assemblies
  • Sorted and placed materials on racks and shelves according to predetermined sequence such as product code and style
  • Followed good manufacturing practices and sanitation requirements
  • Positioned parts and subassemblies by reading measurements and using templates
  • Monitored workstation supplies and requisitioned components
  • Checked the quality of completed products and component materials to comply with manufacturing specifications
  • Scrutinized materials prior to assembly for defects or non-conformances to specifications
  • Trained new team members in the specific tasks of each position
  • Compared grades, colors, and textures of products and materials with color charts and templates to verify conformance to standards
  • Rotated through different positions to keep the team working efficiently and meet all production targets
  • Kept work areas clean by removing debris, sweeping up dust and organizing supplies
  • Interfaced with manufacturing systems using computers or other electronic devices
  • Inspected and maintained production machinery to identify and resolve problems.

Sales Specialist

The Home Depot
05.2014 - 05.2015
  • Handled customer situations by making amicable decisions for customers and company
  • Identified customer needs by reviewing account information and conducting needs assessments
  • Developed and implemented sales strategies with customers
  • Solicited, coordinated, and scheduled deliveries
  • Processed credit applications, verifying client information
  • Kept records of sales-related activities for sales reports
  • Sold various kitchen and bathroom equipment
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
  • Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
  • Engaged customers and built connections to drive long-term sales
  • Consistently organized and restocked display racks to keep the store ready for customer needs
  • Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
  • Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
  • Used equipment like forklifts, hand trucks and pallet jacks to safely move heavy items.

Accounting Clerk

The State of Tennessee / TWRA
04.1994 - 02.1998
  • Verified and posted account transactions in the general ledger
  • Entered vendor invoices and managed accounts payable by preparing company checks for payments
  • Posted payments and credits to customer accounts
  • Investigated account balances and resolved payment inquiries to customers
  • Prepared and enter general ledger journal entries for office expenses
  • Compiled documents, records, and information for end-of-year audits
  • Entered mileage and equipment usage costs for ongoing projects
  • Reconciled vendor invoices and recorded in accounts payable ledger and prepared payments
  • Scanned checks and invoices into the company electronic filing system
  • Reviewed invoices for required backup documentation and payment approvals
  • Reviewed customers' billing questions and provided required documentation to resolve issues
  • Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems
  • Followed up with vendors, managers, and other employees to resolve open issues and discrepancies
  • Played crucial role in protecting company's value by keeping information confidential
  • Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries
  • Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate
  • Maintained all billing files, payments received, and pending payment files
  • Reported audit results to management and compiled information for occupancy reports, guest lists, and cash drawer summaries
  • Coded and processed accurate invoices to obtain timely payments
  • Troubleshot and resolved issues and discrepancies of billed amounts on invoices
  • Processed accounts payable forms, invoices, and checks, and performed various other bookkeeping functions
  • Coded all transactions according to the internal company system to avoid errors.

Education

Paralegal -

Edmondson Junior College
Nashville, TN

Columbia State Community College
Franklin, TN

High School Diploma -

Spring Hill High School
Spring Hill, TN
01.1998

Skills

  • Mechanical Recoveries
  • Budget Development
  • Operations Management
  • Sales Negotiation

Work Authorization

Authorized to work in the US for any employer.

Personal Information

Relocation: Anywhere

Timeline

Human Resources , Production Certifier

Bruss North America
08.2023 - Current

Cake Decorator

IGA Supermarket
04.2023 - 08.2023

Supplier Replenishment Associate

Quest Diagnostics
01.2023 - 04.2023

Front Desk Receptionist

Clarkson Eyecare
10.2022 - 01.2023

Patient Access Representative

The Allergy And Asthma Center
04.2022 - 10.2022

Shipping and Receiving Account Clerk

Comprehensive Logistics Inc
01.2022 - 04.2022

Operation Support Specialist

Cabinets To Go
10.2020 - 01.2022

Janitorial Cleaner

Leadec
06.2020 - 05.2021

Health Insurance Agent

US Health Insurance
10.2018 - 06.2020

Owner/Operator

CREATIVE DESIGNS
10.2015

Assembly Line Worker

General Motors Automotive Plant
05.2014 - 01.2018

Sales Specialist

The Home Depot
05.2014 - 05.2015

Accounting Clerk

The State of Tennessee / TWRA
04.1994 - 02.1998

Paralegal -

Edmondson Junior College

Columbia State Community College

High School Diploma -

Spring Hill High School

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Darla Davis