Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darla Donovan

Henderson

Summary

Dynamic and results-driven Community Engagement Manager with experience in building meaningful partnerships, fostering community relationships, and driving outreach initiatives that strengthen brand presence and community impact. Proven track record of developing and executing engagement strategies across diverse populations, leading community-based events, and collaborating with stakeholders to enhance program visibility and participation. Adept at leveraging data-driven insights to inform outreach, improve engagement outcomes, and ensure alignment with organizational mission and goals. Recognized for exceptional communication, cultural competency, and the ability to mobilize volunteers, staff, and community partners around shared objectives.

Overview

11
11
years of professional experience

Work History

Community Engagement Manager

Signs of HOPE
12.2024 - Current
  • Developed comprehensive training materials for staff and volunteers, ensuring consistency in program delivery across different community settings.
  • Evaluated program effectiveness using data-driven metrics, continuously refining approaches to maximize community impact.
  • Increased volunteer participation through effective recruitment strategies and targeted marketing campaigns.
  • Built strong community relationships by actively participating in local events and developing strategic partnerships.
  • Managed budgets for community programs, ensuring efficient resource allocation and cost-effective planning across all projects.
  • Served as a public spokesperson at events, articulating organizational values while cultivating positive relationships with key stakeholders.
  • Mentored team members in best practices for community engagement, fostering a culture of professional growth and development within the department.

Customer Service Representative

Amazon
03.2021 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Boutique Owner

The Drip 702
01.2015 - 01.2021
  • Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
  • Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
  • Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
  • Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
  • Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.

Education

Associate of Science - Business Administration And Management

UNLV
Las Vegas, NV
05-2020

Skills

  • Volunteer management
  • Partnership development
  • Fundraising expertise
  • Digital communication
  • Volunteer recruitment
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Timeline

Community Engagement Manager

Signs of HOPE
12.2024 - Current

Customer Service Representative

Amazon
03.2021 - 11.2024

Boutique Owner

The Drip 702
01.2015 - 01.2021

Associate of Science - Business Administration And Management

UNLV

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