Darla Dorsey
Foley,AL
Summary
Organized Office Manager with noted experience in administrative management. Experience with overseeing multiple tasks and managing employees successfully. Prioritize projects and multitask effectively to achieve office goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
31
31
years of professional experience
Work History
Office Manager
Dentremont Dental Services PC
02.2025 - Current
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Office Manager
North Baldwin Dentistry
11.2023 - 02.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Curtis Barrett Jr. DMD
06.2019 - 08.2023
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Dental Hygienist Fill-In
Self-employed
03.2014 - 06.2019
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Improved and developed knowledge through continuing education courses and seminars.
- Carried out advanced dental cleaning services.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
Dental Hygienist
Harlod Chambliss DMD
07.2010 - 06.2014
Dental Hygienist
David Dotson DMD
01.2008 - 06.2010
Pediatric Dental Hygienist
Butch Porco DDS
01.2003 - 05.2006
Dental Assistant
Robert Hallman DMD
03.1994 - 01.2003
Education
Certificate - Dental Office Management
Warschaw Learning Institute
2017
Dental Hygiene License 6110 - Dental Hygiene
Alabama Dental Hygiene Program
2003
Associate of Science - Dental Assisting
H. Council Trenholm State Community College
1994
Skills
- Operations management in dental settings
- Optimize and maintain organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Patient record organization
- Management of patient accounts
- Employee onboarding and training
- Coordinating daily team discussions
- Compliance of processes and procedures, OSHA, and HIPAA regulations
- Clear and concise interaction with team and patients
- Effective problem resolution
- Thrives in high-pressure settings
- Employee evaluation proficiency
- Oversee appointment management
- Skilled in Practice Works, Dentrix, Eagle Soft and Open Dental
- Oversee dental equipment sterilization processes
- Administer dental inventory control
- Perform prophylaxis and periodontal treatments
- Fluoride and sealant administration
- Patient education on oral hygiene
- Detailed presentation of treatment strategies
- X-ray interpretation using Dexis and ScanX
- Proficient in four-handed dentistry
- Accounts receivable processing
- Recruitment and selection
References
Available upon request
Timeline
Office Manager
Dentremont Dental Services PC
02.2025 - Current
Office Manager
North Baldwin Dentistry
11.2023 - 02.2025
Office Manager
Curtis Barrett Jr. DMD
06.2019 - 08.2023
Dental Hygienist Fill-In
Self-employed
03.2014 - 06.2019
Dental Hygienist
Harlod Chambliss DMD
07.2010 - 06.2014
Dental Hygienist
David Dotson DMD
01.2008 - 06.2010
Pediatric Dental Hygienist
Butch Porco DDS
01.2003 - 05.2006
Dental Assistant
Robert Hallman DMD
03.1994 - 01.2003
Dental Hygiene License 6110 - Dental Hygiene
Alabama Dental Hygiene Program
Associate of Science - Dental Assisting
H. Council Trenholm State Community College
Certificate - Dental Office Management
Warschaw Learning Institute
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