Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Generic

Darla Drainer

Grafton,IL

Summary

Committed and motivated individual with warehouse, call center experience, and many other jobs with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative. HIPPA program approved. Authorized to work in the US for any employer. Worked on all aspects of mortgages. Exceptional active listening skills with the ability to paraphrase what is being stated to validate understanding. Ability to navigate multiple software programs and detailed knowledge of mortgage post-closing processes and reviewing credit applications and credit reports A self-starter who demonstrates a strong sense of urgency with great problem-solving,

organization skills, and ability to multitask. Solid verbal communication skills with the ability to articulate communication clearly and effectively to management and teams. Solid writing skills with the ability to write clearly and concisely. Ability to multitask and follow assignments to completion with attention to detail and accuracy for complex closing or post-closing issues. Ability to work independently and can prioritize competing tasks while maintaining a high degree of quality/compliance accuracy while meeting deadlines. Ability to effectively handle escalated issues by utilizing problem-solving skills. Excellent basic mathematical problem-solving capabilities such as addition, subtraction, multiplying, dividing, and decimals. Proven track record of high productivity, deadline driven with a high-quality of work in a customer-focused environment. Effective experience utilizing the Microsoft Office suite of products. Many manager orientated jobs, especially with owning various companies. Eager to learn and work for any company.

Overview

1826
1826
years of professional experience

Work History

Home Caregiver

Addus HomeCare
Litchfield, IL
09.2021 - Current
  • Take care of tasks scheduled daily.
  • Help individuals with financing, transportation, health matters, and quality customer service
  • Established and performed jobs for clients to know their house was cleaned and job was completed the way they wanted.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
  • Cooked tasty, nourishing meals for patients to promote better nutrition

Owner Bar & Grill

GROWLERS BAR & GRILL
Brussels , Illinois
05.2016 - 04.2017
  • Owned and Operated Bar & Grill
  • Increased volume of customers by 100%
  • Updated confidential employee banking information with accuracy and speed
  • Handled cash and deposits using proper accounting procedures and documentation
  • Ensured that team member responsibilities were defined and understood.
  • Managed day-to-day business operations
  • Maintained up-to-date administrative records to monitor operational conditions
  • Reconciled daily sales, returns, and financial reports.
  • Optimized team hiring, training, and performance.
  • Trained and developed team members.
  • Discovered areas of improvement by generating quarterly operational and sales reports

Owner

Drainer's Orchard
Grafton, IL
06.200 - 06.2015
  • Handled all business aspects for orchard
  • This included customer service, selling, and marketing fruits
  • Keeping books, payroll, keeping up with the latest pesticide updates
  • Worked with various representatives from the Department of Agriculture.
  • Optimized team hiring, training, and performance
  • Created and monitored promotional approaches to increase sales and profit levels.

Line Worker

Handley Industries
Alton, IL
04.2012 - 04.2013

Worked on different daily tasks of making explosives for the company that were later sold to the U.S Army

  • Assisted quality assurance by inspecting items and removing defective parts.
  • Inspected and adjusted work performed to meet expectations.
  • Inspected and tested components, assemblies, and power tools for proper functionality.
  • Documented production information via daily system logs and discussed issues with management.

Para-Professional

Alton School District
Alton, IL
09.1993 - 04.2000
  • Performed student background reviews to develop tailored lessons based on student needs
  • A variety of teaching techniques was used to encourage student critical thinking and discussion
  • Established and enforced rules for behavior and procedures for maintaining order among the class of 18
  • Received high remarks for creativity of classroom lesson plans and instructional techniques.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
  • Documented student progress and communicated with parents to keep informed
  • Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teacher
  • Maintained safety and security by overseeing students in recess environments
  • Implemented practice exercises and group assignments to assist students in quick information grasping

Education

Associate of Science - Counseling

Rio Salado College
Arizona City, AZ
03.2010

Some College (No Degree) -

Lewis And Clark Community College
Godfrey, IL

High School Diploma -

Jersey Community High School
Jerseyville
05.1981

Skills

  • Microsoft Office
  • Word
  • Excel
  • Problem-solving
  • Multi-tasking
  • Front desk reception
  • Payroll
  • Client relations (5 years) Collections (2 years) Data collection (4 years) Filing (8 years)
  • Accounting
  • SAP
  • Accounts Payable
  • Pharmacy technician experience
  • Caregiving
  • Care Plan Management
  • POS Systems and Ordering Platforms
  • Data Entry
  • Efficient and Detail-Oriented
  • PCI (Payment Card Industry)
  • Credit Card Payment Processing
  • Cash Register Operations
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Statement Billings

Accomplishments

  • Achieverd Drug and Alcohol Certificates in Counceling by completing 60 hrs or more with accuracy and efficiency.
  • Para Professional teaching certificate.
  • Pharmacy ceertification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Home Caregiver

Addus HomeCare
09.2021 - Current

Owner Bar & Grill

GROWLERS BAR & GRILL
05.2016 - 04.2017

Line Worker

Handley Industries
04.2012 - 04.2013

Para-Professional

Alton School District
09.1993 - 04.2000

Associate of Science - Counseling

Rio Salado College

Some College (No Degree) -

Lewis And Clark Community College

High School Diploma -

Jersey Community High School

Owner

Drainer's Orchard
06.200 - 06.2015
Darla Drainer