Summary
Overview
Work History
Education
Skills
Certification
CUST
Timeline
Generic

Darla Dure

Douglasville,GA

Summary

Experienced customer service specialist skilled at multitasking in fast-paced environments, known for successfully resolving escalated customer support issues. Proficient in call documentation, building positive customer relations, and utilizing de-escalation techniques to guarantee customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Tristar Fuel
06.2018 - 06.2019
  • Managing customer inquiries and complaints.
  • Executed routine administrative duties consistently.
  • Enhanced customer support.
  • Ensured completion of all opening and closing procedures.

Coordinator

Marshalls
08.2017 - 03.2018
  • Maintaining sales objectives and staff training.
  • Directed team activities to achieve objectives.
  • Managed and organized inventory efficiently.

Owner

Atlanta Vegan Catering Company
08.2020 - Current
  • Coordinating food service and ensuring sanitary conditions.
  • Developed innovative sales techniques to increase revenue.
  • Delivered outstanding support to clients.
  • Demonstrated skill in handling multiple tasks simultaneously.

Store Manager

Citi Trends
05.2015 - 07.2017
  • Focusing on loss prevention and employee performance.
  • Sourced and onboarded qualified candidates.
  • Developed and implemented effective training programs.
  • Organized and maintained schedules.
  • Coordinated administrative tasks effectively.

Education

Associate degree - Business Management Accounting

Chattahoochee Technical College
01.2013

High school diploma - undefined

Cartersville High School
05.2004

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Issue resolution
  • Payment processing
  • Data entry proficiency
  • Data entry
  • Documentation and reporting
  • Basic accounting
  • Inventory monitoring
  • Verbal and written communication
  • Loyalty promotion
  • Cash handling experience
  • Multitasking Abilities
  • Organizational skills
  • Teamwork and collaboration
  • Guest experiences
  • Social media networking
  • Marketing
  • Team building
  • Training and mentoring
  • Attention to detail
  • Calendar and scheduling software
  • Vendor interaction
  • Management interaction
  • Office administration

Certification

Completed various certifications in customer service, human resources, and management skills between 2019 and 2020.

CUST

Dedicated customer service specialist with extensive experience in various roles, emphasizing customer satisfaction and operational efficiency.

Timeline

Owner

Atlanta Vegan Catering Company
08.2020 - Current

Guest Service Representative

Tristar Fuel
06.2018 - 06.2019

Coordinator

Marshalls
08.2017 - 03.2018

Store Manager

Citi Trends
05.2015 - 07.2017

Associate degree - Business Management Accounting

Chattahoochee Technical College

High school diploma - undefined

Cartersville High School

Similar Profiles

CREATE PROFILE
Darla Dure