Darla Eason
Yukon
Summary
Dynamic retail management professional with extensive experience at Van Heusen. Demonstrated ability in team leadership and effective communication, resulting in significant sales growth and improved customer satisfaction. Proficient in inventory control and conflict resolution, consistently achieving results in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
Pepper Palace
Oklahoma City
05.2025 - Current
- Managed daily store operations and ensured adherence to company policies.
- Trained and developed staff on product knowledge and customer service techniques.
- Oversaw inventory management and implemented efficient restocking processes.
- Maintained a clean, organized store environment for optimal customer experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
Seasonal Personal Driver
UPS
Oklahoma City
11.2022 - 12.2023
- Transporting and distributing packages.
- Navigated various routes to ensure timely delivery of packages.
- Documented trip details and mileage for accurate record-keeping.
- Maintained a safe driving record by following company policies and procedures.
- Utilized GPS navigation to find quickest routes and low traffic areas.
Customer Engagement Sales Representative
Consumer Cellular Home Agent
Yukon
02.2022 - 10.2022
- Activation, Migrating, Bill Pay, Equipment Ordering, General Information along with Technical Support.
- Delivered presentations to explain service offerings and benefits clearly.
- Resolved customer inquiries and issues promptly and professionally.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Engaged customers through effective communication and product knowledge.
Store Manager/Sales Manager
Van Heusen
Oklahoma City
08.2017 - 08.2021
- Responsible for the overall performance of the store as a Store Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
- ECommerce Overall Responsibilities
- Maximize sales volume.
- Maintain visual presentation standards that are consistent with division philosophy and direction.
- Demonstrate effective written and verbal communication skills.
- Take an active role in networking, recruiting, hiring, training, and developing store associates.
- Proficient in all operational policies and procedures.
- Manage time and prioritize tasks.
- Assume leadership role with Floor Supervisor and Sales Associates.
- Responsible for all activities with-in the store in the absence of the Store Manager.
- CUSTOMER SERVICE / SALES
- Ensure customer service is the #1 priority
- Effectively supervise the sales floor to ensure customer / associate awareness at all times.
Assistant Store Manager
Christopher And Banks Clothing
Oklahoma City
11.2020 - 02.2021
- Responsible for the overall performance of the store as a Store Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
Store Manager
Key Scrubs And Apparel
Yukon
07.2013 - 02.2018
- Responsible for the overall performance of the store and assists Store Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.
Temp
CH Robinson
Oklahoma City
10.2017 - 01.2018
- Logistics, Issued Fuel checks, Direction, Dispatch, Customer Service
Fulfillment Associate (Seasonal)
Amazon
Oklahoma City
09.2017 - 12.2017
- Fulfillment, safety lead, waterspout wrapper, line, order pulling, stocking
Medical Assistant
Oklahoma Urology
Oklahoma City
02.2017 - 08.2017
- Medical Assistant were I assisted in setting up procedure room, collecting lab samples, documentation.
Customer Service Representative
Collabra
Oklahoma City
09.2016 - 03.2017
- I was hired as a Customer Service Rep for the Health Connector out of Massachusetts through Calla bra staffing agency for a 6 months contract. I answered billing questions, New applications, Renewal applications, questions regarding there health care coverage along with outstanding customer service.
Medical Assistant
Dr. Nwokolo
Oklahoma City
09.2014 - 03.2015
- Front and Back Office
Lead Certified Medical Assistant
Spectra family medical clinic
Midwest City
01.2013 - 10.2013
- Front and Back Office
Director of Housekeeping and Laundry
Homewood Suites By Hilton
Oklahoma City
03.2008 - 09.2008
- Supervise housekeeping to include operations, budgeting, inventory, controlling labor, along with enforcing policies/procedures while maintaining guest services/satisfaction. I opened the operations of Home wood Suites.
Director of Housekeeping and Laundry
Concordia Life Care Community
Oklahoma City
08.2007 - 04.2008
- Responsibilities Supervise housekeeping, to include operations, budgeting, inventory, controlling labor, along with enforcing policies/procedures while maintaining guest /resident satisfaction. I opened the operations of Concordia Life Care Community.
Owner/Operator
Darla's Cleaning Service
Oklahoma City
08.2004 - 04.2007
- Supervising staff, ordering of supplies, proposals, bidding, cleaning of rough and final cleans of new construction.
Customer Service Representative
AT&T Wireless
Oklahoma City
11.2002 - 10.2004
- Activating new lines of service along with migrating phones, upgrades, return labels, credit checks. I also worked as an offline rep processing orders. I provided a broad range of customer service, data entry, sales.
Franchise Owner/Operator
Jani-King
Oklahoma City
01.2000 - 11.2002
- Contract cleaning/ Commercial cleans
Education
Certified Medical Assistant -
Wright community college
Oklahoma City, OK12.2010
High School Diploma - General Education
East High School
Des Moines, Iowa05-1988
Skills
- Administering Injections
- Nursing Skills
- Patient Focus & Orientation
- Vital Signs
- Patient Care
- Laboratory Experience
- Phlebotomy
- E-Commerce
- Restaurant experience
- Restaurant management
- EMR Systems
- Store Management Experience
- Venipuncture
- Triage
- Medical Records
- Management
- Medical Office Experience
- Recruiting
- Laundry
- Medical Scheduling
- Hospital Experience
- Retail management
- Customer service
- Typing
- Leadership
- Time management
- GPS proficiency
- Package delivery
- Judgment and decision making
- Conflict resolution
- Team leadership
- Inventory control
- Sales techniques
- Team collaboration
- Effective communication skills
- Professional demeanor
Certification
- Certified Medical Assistant
- Certified Clinical Medical Assistant (CCMA)
- CPR Certification
- Bartender License
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Patient-Focused Care, Proficient, 08/01/18
- Scheduling, Proficient, 07/01/20
- Restaurant Manager, Highly Proficient, 06/01/20
- Verbal Communication, Proficient, 09/01/20
- Nursing Aide Skills, Highly Proficient, 09/01/20
- Management Fit, Proficient, 07/01/20
- Customer Focus & Orientation, Proficient, 08/01/20
- Call Center Customer Service, Highly Proficient, 11/01/20
- Typing, Highly Proficient, 04/01/21
- Retail customer service, Proficient, 04/01/21
- Work style: Reliability, Proficient, 05/01/21
- Warehouse associate, Expert, 12/01/21
- Home health aide skills, Proficient, 12/01/21
References
References available upon request.
Timeline
Store Manager
Pepper Palace
05.2025 - Current
Seasonal Personal Driver
UPS
11.2022 - 12.2023
Customer Engagement Sales Representative
Consumer Cellular Home Agent
02.2022 - 10.2022
Assistant Store Manager
Christopher And Banks Clothing
11.2020 - 02.2021
Temp
CH Robinson
10.2017 - 01.2018
Fulfillment Associate (Seasonal)
Amazon
09.2017 - 12.2017
Store Manager/Sales Manager
Van Heusen
08.2017 - 08.2021
Medical Assistant
Oklahoma Urology
02.2017 - 08.2017
Customer Service Representative
Collabra
09.2016 - 03.2017
Medical Assistant
Dr. Nwokolo
09.2014 - 03.2015
Store Manager
Key Scrubs And Apparel
07.2013 - 02.2018
Lead Certified Medical Assistant
Spectra family medical clinic
01.2013 - 10.2013
Director of Housekeeping and Laundry
Homewood Suites By Hilton
03.2008 - 09.2008
Director of Housekeeping and Laundry
Concordia Life Care Community
08.2007 - 04.2008
Owner/Operator
Darla's Cleaning Service
08.2004 - 04.2007
Customer Service Representative
AT&T Wireless
11.2002 - 10.2004
Franchise Owner/Operator
Jani-King
01.2000 - 11.2002
Certified Medical Assistant -
Wright community college
High School Diploma - General Education
East High School
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