Darla Ferguson
Decker,MI
Summary
Dedicated and empathetic Medical Assistant offering fourteen years experience in Cardiology environment. Committed to obtaining highest level of patient satisfaction. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Expertly assist with office operations and physician support by gathering patient information, highly motivated and committed. Detail-oriented professional looking to bring cardiology background and team-building skills to deadline-driven environment. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Aspire Hills And Dales Hospital
Cass City, MI
11.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Registered new patients into practice management software program accurately entering demographic information.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Clin/Cler Medical Assistant
Covenant HealthCare
Saginaw, MI
04.2012 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Documented vital signs and health history for patients in clinic
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Taught patients about medications, procedures, and care plan instructions
- Verified patient insurance coverage
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Completed EKGs and other tests based on patient presentation in office
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration to maintain current tracking documentation
- Liaised with patients and addressed inquiries, appointment requests and questions.
Clinical/Medical Clerical Assistant
Cardiology Consultants Of East Michigan
Lapeer, MI
11.2009 - 04.2012
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Coordinated patient scheduling, check-out
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Registered patients and completed associated paperwork for accurate records
- Relayed care and medication advice to patients to relieve physicians during peak hours
- Performed various administrative tasks by filing, copying and faxing documents
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Placed new supply orders, managed inventory and restocked clerical spaces
- Received and routed laboratory results to correct clinical staff members
- Conducted patient intake interviews, recording and documenting relevant information
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Medical Assistant Program -
Ross Medical Education Center
10.2009
Cosmetology License -
Fashion School of Beauty
Skills
- Compliance Requirements
- Charting Expertise
- Physician Communication
- Removing Sutures
- Quality Patient Care
- Patient and Family Education
- Payment Collection
- Appointment Setting
- CPR
- Insurance Verification
- Symptoms Monitoring
- Medical Charts and Records
- Clerical Support
- Patient Discharges
- Customer Service
- Office Operations
- Complex Problem-Solving
- EKG Set Up and Monitoring
References
- Christie Bishop, RN Consultant 1-810-728-2808
- Emily Bierlein, Covenant Cardiology, Nurse, 1-(616) 490-1457
- Margie Crompton, Mercantile Bank, Personal Banker, 1-(810)705-0515, MCROMPTON@MERCBANK.COM
Timeline
Medical Assistant
Aspire Hills And Dales Hospital
11.2023 - Current
Clin/Cler Medical Assistant
Covenant HealthCare
04.2012 - Current
Clinical/Medical Clerical Assistant
Cardiology Consultants Of East Michigan
11.2009 - 04.2012
Medical Assistant Program -
Ross Medical Education Center
Cosmetology License -
Fashion School of Beauty
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