Darla Joyce
Greensburg,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Retail Management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Store Manager
Daily Thread
07.2022 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Store Manager
Dollar General
12.2017 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Member Services Assistant Manager
Sam's Club
02.2015 - 09.2017
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Asset Protection Manager
Sam's Club
12.2005 - 02.2015
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Created and maintained records of security incidents and investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
- Monitored store surveillance cameras to detect suspicious behavior.
- Reviewed and updated store security policies and procedures.
Office Manager
Check N' Go
08.2004 - 12.2005
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Manager
Advance America
10.2000 - 08.2004
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Services Representative/Customer Financial Services Representative/Assistant Head Teller
Southwest Bank
05.1995 - 10.2000
- Resolved issues with deposits and open items.
- Ratified loan totals and balanced daily cash deposits with zero error rate.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Customer Service Manager
Wal-mart
10.1994 - 10.1998
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front End Manager
Shop N Save
04.1984 - 04.1989
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Coached employees through day-to-day work and complex problems.
- Prepared weekly employee work schedules to meet operational needs.
Education
Certificate - Principles of Banking
Westmoreland County Community College
Youngwood, PA05.1998
High School Diploma -
Greensburg Salem
Greensburg, PA06.1983
Skills
- Inventory Management
- Staff Training
- Accurate Cash Handling
- Store Opening and Closing Procedures
- Customer Service
- Goals and Performance
- Employee Motivation
- Team Leadership
- Outstanding Communication Skills
- Inventory Oversight
- Opening and Closing Procedures
- Cash Management
- Bank Deposit Procedures
- Policies and Procedures
Certification
Safe Serve Certificate
Fuel Station Certificate issued by Fuel Compliance in Pennsylvania
Timeline
Store Manager
Daily Thread
07.2022 - 10.2023
Store Manager
Dollar General
12.2017 - 12.2021
Member Services Assistant Manager
Sam's Club
02.2015 - 09.2017
Asset Protection Manager
Sam's Club
12.2005 - 02.2015
Office Manager
Check N' Go
08.2004 - 12.2005
Office Manager
Advance America
10.2000 - 08.2004
Customer Services Representative/Customer Financial Services Representative/Assistant Head Teller
Southwest Bank
05.1995 - 10.2000
Customer Service Manager
Wal-mart
10.1994 - 10.1998
Front End Manager
Shop N Save
04.1984 - 04.1989
Certificate - Principles of Banking
Westmoreland County Community College
High School Diploma -
Greensburg Salem
Safe Serve Certificate
Fuel Station Certificate issued by Fuel Compliance in Pennsylvania
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