Darla Kemp
Summary
Dynamic Practice Manager at Aids Healthcare Foundation with expertise in policy development and budget oversight. Proven track record in enhancing patient satisfaction through strategic planning and multidisciplinary collaboration. Skilled in employee recruitment and emergency readiness, successfully fostering a supportive environment that elevated team performance and operational efficiency.
Overview
22
22
years of professional experience
Work History
Practice Manger
Aids Healthcare Foundation, AHF
11.2019 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured Ryan White compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Identified opportunities for additional HIV services or expansion within the practice based on market research analysis.
- Negotiated HIV funded grants with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Facilitated community HIV PREP/PEP programs to promote health awareness and preventive care strategies.
- Supervised team of 15 office personnel.
Social Service Director
CCI Health & Wellness Services
03.2014 - 11.2019
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Increased funding for key programs with compelling grant writing and fundraising strategies.
- Educated families and community members about domestic violence and impact on children, HIV prevention, PREP/PEP and Cabenuva injectable.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Collaborated with government agencies and local organizations to identify gaps in services and develop targeted interventions.
- Referred families to shelters, legal resources, and educational programs.
- Coordinated with mental health professionals to integrate psychological support services into overall care plans.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
- Streamlined case management processes, reducing paperwork and improving overall productivity.
- Advocated for policy changes at the local, state, and federal levels to address systemic barriers faced by clients.
- Coordinated emergency response efforts during natural disasters or community crises, ensuring timely assistance for affected vulnerable populations.
- Participated in community events, health fairs, HIV prevention seminars to promote services and engage with public.
Practice Manager-GYN
Capitol Womens's Care
12.2010 - 02.2014
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed policies and procedures for effective pharmacy management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
- Improved patient flow through office by redesigning check-in and check-out processes.
Surgical Scheduler Coordinator
Hematology and Oncology Associates
08.2003 - 11.2010
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Assisted in maintaining a safe environment for patients and staff by adhering to infection control protocols during scheduling procedures.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
- Mitigated risk of miscommunication between departments by proactively sharing updates on surgery schedules within the hospital network.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Expedited registration process for new patients by gathering necessary information prior to their arrival at the hospital or clinic setting.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated daily operating room calendars with accurate appointment schedules.
Education
High School Diploma -
Spingarn High School
Washington, DCSkills
- Policy and procedure development
- Strategic planning
- Performance metrics
- Budgeting expertise
- HIPAA and OSHA regulations
- Multidisciplinary team collaboration
- Patient advocacy
- Employee recruitment and hiring
- Emergency readiness
- Practice management
- Budget oversight
- Payroll administration
Timeline
Practice Manger
Aids Healthcare Foundation, AHF
11.2019 - Current
Social Service Director
CCI Health & Wellness Services
03.2014 - 11.2019
Practice Manager-GYN
Capitol Womens's Care
12.2010 - 02.2014
Surgical Scheduler Coordinator
Hematology and Oncology Associates
08.2003 - 11.2010
High School Diploma -
Spingarn High School
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