Darla Laird
Frost,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Owner
Grammys Closet Boutique
01.2010 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Claims Processor
Pacesetter Claims Service
05.2023 - 01.2024
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Followed up with customers on unresolved issues.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Provided support during internal and external audits, ensuring accurate representation of the company''s claim history.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Streamlined communication channels between departments for more efficient handling of claim-related inquiries from both customers and colleagues alike.
- Verified client information by analyzing existing evidence on file.
Child Care Owner
Miss Darlas Kid Kastle
02.1989 - 10.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
No Degree - Child Development
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Haltom High School
Haltom City, TX05.1983
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Planning
- Business Management
Timeline
Claims Processor
Pacesetter Claims Service
05.2023 - 01.2024
Owner
Grammys Closet Boutique
01.2010 - 07.2024
Child Care Owner
Miss Darlas Kid Kastle
02.1989 - 10.2017
No Degree - Child Development
Tarrant County College District
High School Diploma -
Haltom High School
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