Darla Lloyd
SAN BERNARDINO,CA
Summary
LEAD CASE MANAGER FOR 8 YEARS AND EXPERINCED CASE MANAGEMENT 12 YEARS . SEEKING EMPLOYMENT OPPUNNTITIES FOR SKILLES NAMED AND ATTAIN MORE EXPERINCES AN KNOWLEDGE FOR GROWTH . Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in chronic homelessness environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
26
26
years of professional experience
Work History
Case Manager
Lighthouse Social Svc Ctr
05.2016 - 01.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Managed over 100 cases and graduated more than 90percent of cases graduated from program back into own housing without government assistance programs
Data Entry Clerk
San Bernardino County
06.2013 - 04.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within organization.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Developed and maintained databases to store customer information.
- Collated and organized data entry documents into filing systems for easy access.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
Supportive Service Coordinator /HMIS Head Speciali
House of Prayer Gospel Minorities
06.2013 - 04.2016
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Evaluated and analyzed data to identify trends, uncovering opportunities for process improvements and service enhancements.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Store Manager
Lane Bryant
06.1998 - 02.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate of Science -
Cal State Fullerton
Fullerton, CA06.1998
Associate of Applied Science - Data Entry
San Bernardino Adult School
San Bernardino, CA04.2012
Associate of Science - Business Administration And Management
Mount San Antonio College
Walnut, CA01.2001
Skills
- Fast learner, computer skills, typing, good communication
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Documentation proficiency
- Community Outreach
- Crisis Intervention
- Data Entry and Analysis
- Referral Coordination
- Case Management Tracking
- Patient support
- Case Needs Assessment
- Interdisciplinary Collaboration
- Home Visits and Inspections
- Staff Management
- Discharge Planning
- Needs Assessment
- Intervention Plans
- Performance Tracking
- Staff education and training
- Progress Evaluations
Accomplishments
- Achieved over 100 clients housing stability by completing with moving clients forward and back into their own housing with out government assisted programs with accuracy and efficiency.
Additional Information
Im hard working , willing to learn , I keep a open mind to new things, friendly, outgoing, professional.
Occupationallicensescertificatestraining
- Data Entry Certificate
- San Bernardino Food Handlers Certificate
- California State Food Handlers Certificate
- CPR -Certification
- Lighthouse Social Svc Ctr, Colton, CA- Case management , Lead case manager
- Supportive Service Coordinator /HMIS Head Specialist- House of Prayer Gospel Minorities, Industry,
- Data Entry County Clerk-DBH-San Bernardino County, San Bernardino
- Store Manager- Lane Bryant, Riverside,
- Vocational School Certificate-CA
- Business Operations And Accounting-San Bernardino Adult School, San Bernardino, Ca
- Associate's Degree-Mount San Antonio College, Fullerton, Ca
References
- MAXINE GONZALES, OFFICE MANAGER ASST., LIGHTHOUSE-SSC, COLTON, CA, 92324, GONZALESSMN@YAHOO.COM, 909-272-0141
- KEN BELL, RETIRED, 909-373-5064
- RORY GIVENS, CASE MANAGER LEAD, 951-440-5268
- STEPHANA CARTER, CASE MANAGER, LGHTHOUSE-SSC, 951-488-2396
- KENITHA BAPISITE, CASE MANAGER, US VETS, 951-236-3054
- ETHEO HARVEY, PROGRAM MANAGER, LIGHTHOUSE-SSC, 562-206-4346
Timeline
Case Manager
Lighthouse Social Svc Ctr
05.2016 - 01.2024
Data Entry Clerk
San Bernardino County
06.2013 - 04.2016
Supportive Service Coordinator /HMIS Head Speciali
House of Prayer Gospel Minorities
06.2013 - 04.2016
Store Manager
Lane Bryant
06.1998 - 02.2011
Associate of Science -
Cal State Fullerton
Associate of Applied Science - Data Entry
San Bernardino Adult School
Associate of Science - Business Administration And Management
Mount San Antonio College
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