Darla Martsolf

• Managed incoming calls, ensuring prompt and accurate responses to client inquiries.
• Documented patient information accurately in electronic health record systems.
• Assisted healthcare providers with appointment scheduling and confirmation processes.
• Collaborated with team members to streamline communication workflows across departments.
• Resolved customer issues efficiently, enhancing overall service satisfaction levels.
• Implemented process improvements that reduced call handling time without compromising quality.
• Maintained compliance with HIPAA regulations while managing sensitive patient data securely.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

Instructed client in various essential life skills.

Took him in community teaching how to be around people. Teaching him how to use a debit card for transactions. Teaching how to de-escalate when a melt down comes.

• Assisted clients with daily living activities, ensuring comfort and safety.
• Developed personalized care plans in collaboration with healthcare professionals.
• Provided emotional support and companionship to enhance client well-being.