Darla Menapole
Orlando,FL
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Client Services Operations Analyst
EmpiRX Health
03.2024 - Current
- Lead the execution of daily service-related requests (overrides, mail orders, claims processing, clinical reviews, eligibility, accumulators, copays, drug coverage, and reporting) and proactively research and respond promptly
- Address 100+ client service and operational items monthly by integrating with internal teams (IT, Care Management, Finance, and Clinical)
- Support implementations and plan design changes through benefit coding, file feed setup, testing, creating and or updating member materials
- Monitor eligibility data weekly to ensure accuracy of benefits in the system and coordinate with the client or eligibility vendor to correct errors
- Analyze member claim's data history by identifying patterns of discrepancies, high-cost medications, and high member copays to ensure plan design alignment
Client Success Associate (New Client Engagement)
Gartner, Inc.
08.2022 - 10.2023
- Onboarded new and returning C-level, director, and manager professional external clients on their product purchased portal subscription and services
- Collaborated with cross-functional members daily such as sales, global services & delivery, and product management departments to problem solve, influence, collect clients' deliverables, analyze, and maximize the overall value offered to clients
- Aligned most relevant research and product features to clients during and after each session, resulting in an 85% average score for post-call engagement for years 2022 & and 2023
- Successfully enrolled 1000+ assigned clients into Gartner tech tools to support most critical priorities, challenges, and initiatives
- Nominated and awarded the Client Anchor Award: 'Grow Lean to Go Fast, Focus on What's Most Important' for Q123
Chateau Skilled Nursing Facility Operations Coordinator
Moorings Park
01.2021 - 12.2022
- Administered annual office budget and maintained all financial office supplies records per company policies
- Orchestrated daily rosters and executed schedules for admitted patients to maintain effective workflows across various departments
- Supported upper management clinicians (Nurse Supervisors, Director of Nursing, and VP of Clinical Services) with clerical tasks and overseeing projects with limited supervision
- Effectively communicated project and events status to all assigned internal stakeholders throughout each phase to ensure successful implementation of initiatives
Patient Care Administrator
MedExpress Urgent Care
01.2021 - 04.2022
- Communicated and documented pertinent information for medical clinicians on duty to conserve an operations plan that meets organizational needs
- Scheduled 50-100+ new and returning patients daily for treatment and assist with the collection of insurance, payments or delinquent accounts for at least 85% of registered patients
- Collaborated with administrative tasks such as managing provider calendars, conducting patient data entries, and governing center operation activities
- Discharged patients by providing proper paperwork, dispatched prescriptions to local pharmacies, and instructed patients on physician's post-treatment plan
- Translated for Haitian-Creole-speaking patients to ensure proper care, resulting in a 5/5 rating for 80%+ of Creole speaking patients
Outpatient Therapy Program Coordinator & Scheduler
Moorings Park
09.2019 - 01.2021
- Managed weekly office schedules for seven therapy clinicians and all existing patients while overseeing internal control procedures
- Processed insurance verifications (BCBS, Humana, Medicare, UMR, UHC, etc.) to ensure 100% of proper payment is received for patient care before the initial appointment
- Designed monthly newsletters to educate and attract at least 10%+ local new patients by highlighting the benefits of physical, speech, and occupational therapy
- Conducted data analysis on the effectiveness of newsletters to determine risks, insights, trends, and the impact of expansion quarterly
- Tackled ad hoc projects that included patient planning, team building, and instructional design for employee training
Education
Bachelor of Science - Management, Minor in Marketing
Florida Gulf Coast University
Fort Myers, FLMaster of Business Administration - undefined
University of Central Florida
Orlando, FL 01.2024 - 05.2026
Skills
- Bilingual: English &Haitian-Creole
- Proficient in Microsoft Office
- Proficient in Google Applications
- Proficient in Athena Health
- Proficient in Salesforce
- Proficient in PBM Claims Software
- Proficient in MyUnity Netsmart
- Proficient in DocuTap
Timeline
Client Services Operations Analyst
EmpiRX Health
03.2024 - Current
Master of Business Administration - undefined
University of Central Florida
01.2024 - 05.2026
Client Success Associate (New Client Engagement)
Gartner, Inc.
08.2022 - 10.2023
Chateau Skilled Nursing Facility Operations Coordinator
Moorings Park
01.2021 - 12.2022
Patient Care Administrator
MedExpress Urgent Care
01.2021 - 04.2022
Outpatient Therapy Program Coordinator & Scheduler
Moorings Park
09.2019 - 01.2021
Bachelor of Science - Management, Minor in Marketing
Florida Gulf Coast University
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