- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Volunteering with youth sports programs
- Embracing outdoor adventures such as hiking and fishing
- Historical Exploration
- Road Trips
- Adventure Travel
- Youth Development Programs
- Community Cleanup
- Fundraising Events
- Volunteer Work
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Wine Tasting
- Baking
- Cooking
Darla Nell
Pekin,IL
Summary
Dynamic Front Office Assistant with proven expertise at UnityPoint Methodist Family Medicine Peartree, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in cash handling and problem-solving, I streamlined operations, reduced wait times, and fostered a welcoming environment, significantly improving client retention and overall office performance.
Overview
21
21
years of professional experience
Work History
Front Office Assistant
UnityPoint Methodist Family Medicine Peartree
04.2007 - 05.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Streamlined administrative workflows by adopting new software tools and technologies.
- Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
- Enhanced communication with visitors and staff by distributing incoming mail and messages promptly and accurately.
- Reduced wait times for visitors by implementing more efficient check-in process.
- Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
- Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
- Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Front Desk Receptionist
Cox Internal and Endocrinology
05.2003 - 04.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Streamlined check-in processes, reducing wait times for guests.
- Provided basic technical support for front office equipment, minimizing downtime.
- Greeted visitors warmly, creating positive first impression of organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Associate of Applied Science - Human Resoures
Colorado Technical University Online
Colorado Springs, CO08-2026
Bachelor of Science - Human Resoures
Colorado Technical University Oniline
Colorado Springs, CO08-2026
High School Diploma -
Havana High School
Havana, IL05-1995
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Data entry
- Scheduling appointments
- Cash handling
- Reception duties
- Mail handling
- Appointment setting
- File management
- File maintenance
- Word processing
- Document management
- Schedule management
- Insurance verification
- Document control
- Medical terminology
- Conflict management
- Check-in management
- Documentation and recordkeeping
- Filing and data archiving
- Excel spreadsheets
- Spreadsheet management
- Records management
- Multi-line phone proficiency
- Mail management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Task prioritization
- Goal setting
- Professionalism
Interests
Timeline
Front Office Assistant
UnityPoint Methodist Family Medicine Peartree
04.2007 - 05.2024
Front Desk Receptionist
Cox Internal and Endocrinology
05.2003 - 04.2007
Associate of Applied Science - Human Resoures
Colorado Technical University Online
Bachelor of Science - Human Resoures
Colorado Technical University Oniline
High School Diploma -
Havana High School
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