DARLA PARISH

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• enrollment
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Educate clients on benefits package

enrollments

claims

cold call

• Developed ongoing, profitable relationships with clients, meeting or exceeding monthly sales goals while continually maintaining professional image of agency.
• Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
• Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.

• Established procedures that improves efficiencies and streamlined the workflow
• Managed workflow to eliminate overtime hours resulting in 5% cost reduction
• Resolved customer complaints
• On boarding and cross training for new hires
• Performed quality control for customer bank statement process
• Relationship liaison with third party managed resources companies
• Procurement task and maintained inventory for Statement processing area
• Coordinated and maintained service for the Pitney Bowes inserter
• Operated Konica bizhub 1250 to print notices and statements
• Coordinate shipments with presort company and UPS

• Mail Services responsibilities, including receiving, sorting and releasing of mail
• Created cost allocation reports
• Managed receptionist desk responsibilities

• Answered inbound calls
• Reviewed, processed and performed a quality control on insurance applications
• Exposure to various positions in the company, resulted in acquiring an insurance license

• IRA new account set-up and funds transfer for investment representatives
• Working knowledge of Account Wizard software
• Utilized the following mainframe systems: V4AP, RAS, PSOR, SARB, Hogan, AXCIS
• Utilized web-based systems: MARS and Wells Image vision
• Ops, Working knowledge of Item Processing
• Researched and resolved adjustments according to service level agreements
• Work Director II
• Statement Processing maintenance change requests
• Operated Bell & Howell Inserter and pre-sorter
• Supervisor responsibilities include timecards, staff scheduling, facilitating staff meeting, performance feedback reports to management
• Key Accomplishments
• Received various Service Excellence Awards
• Property and Casualty Insurance