Darla Portugallo
Ellwood City,PA
Summary
Dynamic leader with a proven track record enhancing customer satisfaction and fostering a positive work environment. Skilled in recruitment and hiring, coupled with exceptional teamwork and collaboration abilities. Achieved consistent sales growth through strategic planning and effective communication, demonstrating adaptability and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Business Manager/Asst. Hiring Manager
C&E Home Care
11.2016 - Current
- Oriented newly hired employees by providing company information & facilitating onboarding processes.
- Managed interview scheduling and facilitated communication with candidates throughout the hiring process.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Assistant Manager
Dunham's Sports
04.2014 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
Kohl's
04.2011 - 04.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
General Studies
Lincoln High School
Ellwood City, PA06.1984
Skills
- Training and mentoring
- Onboarding Processes
- Job Applicant Interview
- Employee Relations
- Background Checks
- Human resources policies
- Job Description Development
- Applicant Tracking Systems
- Interviewing and prescreening
- Interviewing skills
- Interviewing abilities
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Onboarding, Training, and Development
- Problem-solving abilities
- Multitasking
- Reliability
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Self Motivation
- Coaching and Mentoring
- Recruitment and hiring
- Goal Setting
- Staff Management
- Hiring and Onboarding
Timeline
Business Manager/Asst. Hiring Manager
C&E Home Care
11.2016 - Current
Assistant Manager
Dunham's Sports
04.2014 - 01.2015
Assistant Manager
Kohl's
04.2011 - 04.2013
General Studies
Lincoln High School