Darla Ramos
Riverside,CA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher Coordinator
Allied Auto Salvage
Riverside, CA
08.2025 - Current
- Created daily schedules for drivers to optimize vehicle pickups from towing companies.
- Maintained accurate inventory records for all vehicles received and processed.
- Oversaw supply management for office staff and tow drivers, ensuring adequate resources.
- Entered vehicle details into system via dismantled DMV website for record-keeping.
- Facilitated sales transactions for repairable vehicles to customers, enhancing revenue generation.
- Negotiated bids with tow companies prior to vehicle pickups to ensure cost-effectiveness.
- Requested payments for services rendered to towing companies for vehicles obtained.
Vehicle Licensing Specialist
GreenPower Motor Company
Rancho Cucamonga, California
08.2021 - 04.2024
- Submitted license renewal applications to state regulatory agencies with efficiency.
- Developed tracking system to monitor license expiration dates and expedite renewals.
- Conducted quality assurance checks on all licensure-related documents.
- Researched state-specific regulations regarding professional licensing requirements.
- Informed customers of changes in license statuses through clear communications.
- Traveled to port of entry to promptly accept incoming vehicles.
- Created accurate Bill of Ladings for received and delivered vehicles.
- Performed thorough vehicle verifications for incoming assets.
DMV Title Clerk
Complete Coach Works
Riverside, CA
03.2013 - 08.2021
- Provided customer service support regarding registration regulations and requirements.
- Verified application data against legal documentation to ensure accuracy and integrity.
- Authenticated documents to process registration paperwork efficiently.
- Prepared all necessary paperwork for new and used bus purchases.
- Invoiced all leased buses monthly to maintain accurate financial records.
- Processed all bus sales through Quicktags, complying with CA Dept of Motor Vehicles requirements.
- Maintained daily mileage statistics for 50-63 out-of-state leased buses.
- Managed expense reimbursements and travel arrangements for sales staff and customers.
Customer Counter Supervisor
UPS
Ontario, CA
11 1988 - 10 2005
- Supervised team of 16 employees at the customer shipping center establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw hiring, training and development of union employees.
- Greeted incoming customers to assess needs and monitor behaviors for signs of suspicious activities.
- Handled customer complaints
- Redesigned training program for new employees to decrease damaged packages.
- Monitored package holding area and staff to maintain overall safety and establish proper package handling procedures.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Investigated inventory discrepancies to maintain recordkeeping validity.
Skills
- Strong analytical and interpersonal skills
- Excellent communication and phone etiquette
- Extremely organized and attentive to detail
- Proficient in most Microsoft Office Applications
- Exceptional skills in administrative management and customer satisfaction
- Punctual and reliable
- Ability to motivate constituents of all ages
- Experienced multitasker who can prioritize daily workloads
- Fully discreet and confidential in all office matters
Certification
- Licensed State of CA Vehicle Verifier
- TWIC Card (Transportation Worker Identification Card)
Timeline
Dispatcher Coordinator
Allied Auto Salvage
08.2025 - Current
Vehicle Licensing Specialist
GreenPower Motor Company
08.2021 - 04.2024
DMV Title Clerk
Complete Coach Works
03.2013 - 08.2021
Customer Counter Supervisor
UPS
11 1988 - 10 2005
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