Innovative, up-and-coming moderation leader with over a decade of expertise in management, policy development, and business consultation. I bring a unique blend of creativity, wisdom, and fresh perspectives as a recent college graduate, enabling me to develop and execute impactful moderation strategies that ensure compliance with legal and community standards. With an understanding of trust and safety frameworks, I am knowledgeable on navigating complex regulations such as GDPR and DMCA.
Accomplished in Program and Team Management with over a decade of experience, specializing in customer-centric programs. Proven expertise in developing and scaling Voice of the Customer (VOC) programs to drive product improvement and customer satisfaction. Exceptional at leading cross-functional teams, managing complex projects, and translating customer insights into strategic initiatives that directly enhance product development. Renowned for my ability to drive operational excellence, improve processes, and collaborate across departments to ensure alignment on key goals. My leadership has consistently resulted in optimized workflows, higher customer satisfaction, and robust business growth.
I excel in leading cross-functional teams and driving operational excellence, collaborating with product, legal, and anti-abuse partners to create safe, thriving online communities. My experience and passion for fostering diverse, growth-oriented environments allow me to contribute meaningfully to think tank discussions and strategic decision-making.
At the height of my professional capabilities, I am eager to engage with other creators and change-makers to drive innovation and help achieve corporate strategic goals.
Developed and maintained a database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
Strategic leadership and management development
All older positions before 2013 are listed for their applicable skills and experience gained. These positions are identified by an asterisk * at the beginning of each description.
• Google Analytics
• Google AdWords
• Excel Certification
• HubSpot Digital Marketing Certified
• HubSpot Email Marketing Certified
• Hootsuite Certified