Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darla Roberts

Royston,GA

Summary

Efficient Fulfillment Associate known for high productivity and ability to complete tasks swiftly. Skilled in inventory management, order processing, and logistics coordination. Possess strong organizational, time management, and problem-solving skills. Excel in fast-paced environments through effective communication and teamwork.

Overview

6
6
years of professional experience

Work History

Fulfillment Associate

Amazon
Pendergrass, Georgia
08.2022 - Current
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Conducted inventory counts, identifying discrepancies and updating inventory management system.
  • Utilized warehouse management software to update stock levels and locate items.
  • Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently.
  • Read orders to verify attributes and quantities of merchandise.
  • Performed daily cycle counts as part of inventory control process.
  • Trained new employees regarding warehouse procedures and standards.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Performed quality checks on products prior to shipment to ensure customer satisfaction.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Assisted in training new fulfillment associates, sharing best practices and tips.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Packed products securely, adhering to packaging standards and minimizing damage during transit.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used handheld scanners to key in data for packages.
  • Monitored stock levels and notified supervisor when supplies needed to be replenished.
  • Limited damage to products and orders by using care when choosing items.
  • Followed proper packaging requirements depending on order size and type.
  • Monitored supply levels of packing materials, requesting restocks as necessary.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Adapted to changing priorities and tasks based on warehouse needs and order volumes.
  • Ensured timely delivery of orders by coordinating with internal transportation team members.
  • Labeled boxes and placed in outbound collection areas.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Accepted, processed and quickly filled orders.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Selected products and items from shelves and pallets for customer orders.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Loaded items onto pallets or into containers for shipment.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Scanned and labeled packages, ensuring accurate tracking and delivery information.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Filled orders according to defined standards using standard picking system.
  • Packed merchandise for delivery and moved items to delivery area.
  • Collaborated with team members to meet daily productivity goals and deadlines.
  • Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Placed products on conveyors for final wrapping and shipment.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Recorded daily activities for inventory control.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Planned and scheduled projects and directly performed installations.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained store assets with effective loss prevention strategies.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Pre-assembled containers to be easily selected by packing associates.
  • Received new stock and input values into computer system.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Greeted customers and directed to requested products.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Checked product levels and recommended new purchases.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Developed plan-o-grams and layouts that maximized sales.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Greeted store customers and discussed needs.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Interacted with guests in friendly and knowledgeable way.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.

Customer Returns Processor

Chico’s Wear house
Winder, Georgia
05.2020 - 11.2020
  • Analyzed customer complaints regarding product quality or service issues and responded appropriately.
  • Performed data entry tasks related to processing customer returns.
  • Inspected customer returns for damage, identifying manufacturing defects, and distinguishing from customer or delivery damage to evaluate return eligibility.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Conducted research into customer orders and returns using company databases.
  • Consulted supervisors to authorize returns or exchanges beyond scope of normal operating procedures when necessary to achieve total customer satisfaction.
  • Processed customer returns, ensuring accuracy and compliance with company policy.
  • Identified critical distribution issues and reported to team leader or supervisor.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.
  • Received returned goods and completed necessary paperwork to process returns.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping.
  • Communicated return order status and type to office and warehouse staff, providing written reports on product codes and quantities.
  • Worked with team members to facilitate efficient returns and provide outstanding customer service.
  • Implemented company policy in requiring receipts or customer personal information for returns, delivering documentation on paper or electronically of refunds.
  • Maintained accurate records of all returns processed in accordance with company policies and procedures.
  • Processed refunds up to specified dollar amounts according to strict company policy.
  • Excelled in exceeding daily credit card application goals.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Ensured that all returned items were properly documented according to established guidelines.
  • Input clear customer account notes in internal computer systems to document return reasons.
  • Unloaded, inspected, and stored damaged and returned products.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
  • Maintained company processing standards across [Number] product lines.
  • Operated electric pallet jack, forklift and manlift.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in [Software] inventory tracking system.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Implemented and developed customer service training processes.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Created and maintained detailed database to develop promotional sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Gwinnett Water Resources
Lawrenceville, Georgia
06.2019 - 03.2020
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed strong customer relationships to encourage repeat business.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Implemented and developed customer service training processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Associate of Arts - Education

Gwinnett Technical College
Lawrenceville, GA
05-2027

Skills

Leadership

Problem-solving skills

Project Management

Customer Service

Proficient in Microsoft Office

Proficient in Excel and QuickBooks

Timeline

Fulfillment Associate

Amazon
08.2022 - Current

Customer Returns Processor

Chico’s Wear house
05.2020 - 11.2020

Customer Service Representative

Gwinnett Water Resources
06.2019 - 03.2020

Associate of Arts - Education

Gwinnett Technical College

Similar Profiles

CREATE PROFILE
Darla Roberts