Darla Robtoy
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
36
36
years of professional experience
Work History
Receptionist
JBC MDVIP
11.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Clinical Assistant
Beaumont Hospital
01.2022 - 10.2022
- Working in Labor & Delivery as a Clinical Assistant
- Checking in patients into triage
- Working Antepartum checking in new admissions taking vitals and blood sugars
- Stocking rooms
- Working back desk.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Intake Specialist
Maximus Inc.VES
11.2021 - 10.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Patient Care Coordinator
East Jordan Family Health Center
06.2018 - 04.2021
- Patient Care Coordinator
- Currently I am in the operator position, answering multiple phone lines directing to correct person or area
- Checking all mail outgoing and incoming
- Also I am the Medical Records Clerk, processing all medical records
- Using HIPPA privacy practices
- Handling all electronic incoming faxes
- Schedules patients for appointments, registers them
- Check patients out, collection of copays
- Calling patients to get them ready for telehealth appointments, going over all Covid-19 questions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Patient Care Coordinator
East Jordan Family Health Center
06.2018 - 04.2021
- Operator duties, which includes answering multiple lines, directing them to the correct line, taking messages, putting in refills, making appointments for vendors, scheduling patients, mail, delivery of paperwork, checking patients in and out, using Nexgen, Xerox,fax machines, postage machine
- Taking copays.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Receptionist
Crystal Lake Health Center
08.2017 - 05.2018
- Reception duties which includes answering phones, making patient appointments, check in, check out, taking copays, scanning reports into charts
- Travel to other offices.
Receptionist
Beaumont Health
04.1988 - 08.2017
- Many positions held throughout my career with Beaumont which included Reception at Internal Medicine, Reception at Eye Clinic, also Transplant Coordinator Assistant, Health Unit Coordinator
Education
High school diploma -
Hazel Park High School
Hazel Park, MI06.1981
Skills
- Word (10 years)
- EMR Systems (10 years)
- Epic (10 years)
- Insurance Verification (2 years)
- Medical Records (10 years)
- Medical Scheduling (10 years)
- HIPAA (10 years)
- Medical Terminology (10 years)
- Patient Care (10 years)
- Hospital Experience (10 years)
- Clerical Experience (10 years)
- Multi-line Phone Systems (10 years)
- Medical Receptionist (10 years)
- Typing
- Medical Office Experience
- Time management
- Customer service
- Triage
- Computer Operation
- Phone etiquette
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
JBC MDVIP
11.2023 - 08.2024
Clinical Assistant
Beaumont Hospital
01.2022 - 10.2022
Intake Specialist
Maximus Inc.VES
11.2021 - 10.2022
Patient Care Coordinator
East Jordan Family Health Center
06.2018 - 04.2021
Patient Care Coordinator
East Jordan Family Health Center
06.2018 - 04.2021
Receptionist
Crystal Lake Health Center
08.2017 - 05.2018
Receptionist
Beaumont Health
04.1988 - 08.2017
High school diploma -
Hazel Park High School
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