Darla Smith

• Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
• Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
• Optimized system performance by conducting regular reviews of rules, filters, and thresholds in the company''s fraud detection platform.
• Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
• Championed technology advancements like machine learning algorithms to enhance real-time monitoring capabilities for early detection of suspicious activity patterns.
• Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices.
• Contributed to policy development efforts, incorporating industry best practices into organizational procedures for combating financial crime.
• Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Moved to Special Team Role-2022 TRMS Projects - TRMS Consolidation-Work the TRMS Que of accounts that are suspected fraud. Outbound calls at times to verify with true party if applied or filed a claim. Claims Outreach-Review account for fraud verify if account verifies to cardholder. Make outbound calls as needed. CTR Outreach- Review of complaints placed in the CTR System Escalations – Claims Teams send accounts for further review. Dark web Accounts- Manager requested for review of accounts that could be compromised. Assisted in training peers

Moved to Detection-2022- Review accounts in the Open Fraud Case Que. Verify the information on the account, if needed place outbound calls to customers to prevent fraud.

Inbound Calls Team- to assist with prepaid cards. Reviewing accounts for possible fraud. If found possibly making an Outbound call to verify if true party request account, filing TRMS

Highlights

Perform Search-Presentation for adding a procedure – assisted in creation of the presentation to present to leadership, quality, and policy for the use of perform search in Visa PAS. Base on this presentation this was approved, and I was asked to assist in creating the policy and procedure for this process. Falcon Update for Policy-Assist in the update and provide feedback to policy for the updates needed for Falcon, I was invited to join the yearly meeting with policy and our vendor for Falcon to discuss changes issues and what is in store for the future of Falcon.

Provided Policy with knowledge and assistances on the following projects-

Policy Review Change Update and Writing -TRMS Consolidation with adding now included the new procedure True Party Outreach. Created new excel spread sheets for use with the new procedure

Provided User Knowledge to update change-Falcon Procedure

Policy Creation TRMS Email Process

SharePoint update process- lead in gather all request for changes additions and updates to SharePoint for Prepaid Cards. I then worked with policy to get changes implemented.

• Ensured compliance with industry regulations through meticulous monitoring of policies and procedures, minimizing risk exposure for the organization.
• Optimized resource allocation through effective scheduling and workload management, ensuring timely completion of tasks and projects.
• Provided exceptional support to staff members, addressing concerns promptly and fostering a positive work environment.
• Optimized workflow efficiency by implementing new operational processes and procedures.

Resolve consumer credit disputes – E-forms and MSS Correspondence resolving consumer disputes including inquiry removals, delinquency reporting, mixed files, and accounts not reporting.

Research to modify, verify or delete account details from the Consumer Bureaus. FCRA Credit Reporting

• Promoted a culture of integrity within the organization by fostering awareness of ethical standards and compliance requirements related to fraud prevention.
• Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
• Played a key role in the development and execution of anti-fraud awareness campaigns aimed at educating employees and customers about common scams and tactics used by malicious actors.
• Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
• Optimized system performance by conducting regular reviews of rules, filters, and thresholds in the company''s fraud detection platform.
• Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices.
• Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools.
• Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
• Developed and maintained strong working relationships with law enforcement agencies for collaborative fraud investigations.
• Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
• Championed technology advancements like machine learning algorithms to enhance real-time monitoring capabilities for early detection of suspicious activity patterns.
• Contributed to policy development efforts, incorporating industry best practices into organizational procedures for combating financial crime.
• Assisted in the design of robust controls that minimized instances of false positives while maximizing genuine fraud identification rates.
• Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
• Served as an internal consultant on fraud-related matters, providing insights and recommendations to various departments as needed.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
• Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
• Evaluated success of fraud detection systems to identify areas for improvement.
• Worked with third-party vendors to access and analyze data and systems.

• Developed and maintained strong working relationships with law enforcement agencies for collaborative fraud investigations.
• Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
• Facilitated information sharing among internal stakeholders by creating centralized repositories for key metrics, trends, and insights related to fraudulent activities.
• Leveraged expertise in statistical analysis to identify patterns indicative of fraudulent behavior or transaction anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
• Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
• Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
• Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.