Darla Smith
Mobile
Summary
Proven Area Sales Manager at Dillards Department Store, adept in customer service and data entry, significantly enhanced team productivity and sales outcomes. Leveraged positive attitude and time management skills to exceed business objectives, fostering a collaborative work environment. Achieved notable improvements in staff development and customer satisfaction.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
18
18
years of professional experience
Work History
Office Assistant
King Of Cars
04.2023 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Administrative Assistant
Pearl Motors
10.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Slot Attendant
Hard Rock Casino
04.2014 - 06.2020
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
- Set up new loyalty memberships and updated existing accounts.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Completed casino cage transactions on behalf of customers.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Sold chips, tokens, and tickets to patrons.
- Prepared and issued money banks to change persons at start of each shift.
- Balanced books with daily summary reconciliations.
Area Sales Manager
Dillards Department Store
02.2007 - 04.2013
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed relationships with clothing vendors and freight operators.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Cultivated a positive work environment that encouraged teamwork, collaboration, and high morale among staff members.
- Analyzed sales data to identify trends and areas for improvement, leading to more informed decision-making among store leaders.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
GED -
Gulfport High School
Gulfport, MS10-1987
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Filing and data archiving
- Payment processing
Timeline
Office Assistant
King Of Cars
04.2023 - 12.2024
Administrative Assistant
Pearl Motors
10.2021 - 05.2023
Slot Attendant
Hard Rock Casino
04.2014 - 06.2020
Area Sales Manager
Dillards Department Store
02.2007 - 04.2013
GED -
Gulfport High School
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