Darla Sue Mccormick
Crooksville,Ohio
Summary
Experienced administrative team member with a strong track record of delivering exceptional clerical support and operational assistance. Known for effective communication and self-motivation, possesses the decisive nature required to excel in independent work. Background in coordinating documents, supplies, and project resources. Brings a flexible and patient approach as a specialist in customer access. Successfully resolved customer concerns and inquiries for 30 years, while maintaining accurate call documentation, preparing reports, and organizing important paperwork. Expertise lies in providing helpful answers and relevant information to ensure client satisfaction and retention.
Overview
26
26
years of professional experience
Work History
Rep 2. Customer Service Billing
Spectrum
09.2012 - Current
- Demonstrated exceptional listening skills and adaptability in various situations.
- Detected client needs, responded to inquiries promptly.
- Addressed and fixed account discrepancies.
Patient Access Specialist
Genesis Healthcare Systems
06.2015 - 02.2021
- Enhanced communication channels among teams to optimize service delivery.
- Provided support to patients through attentive listening.
- Oversaw the handling of approximately 100 daily calls.
Health Information Technician
NThrive
03.2013 - 06.2015
- Maintained comprehensive log of medical records requests efficiently.
- Checked charts for accuracy and highlighted discrepancies.
- Engaged effectively with both department staff and external parties.
Customer service representative
Blacker’s Pharmacy
01.1999 - 03.2013
- Identified and resolved variances in accounting records versus cash drawer balances.
- Delivered exceptional assistance by answering questions and handling needs.
- Ensured accurate handling of financial transactions and medication logistics.
Education
Associates - Natural Resources Management
Hocking College
Nelsonville, OH05.1995
Diploma -
Crooksville high school
Crooksville, Ohio06.1992
Skills
- Telephone skills
- HIPAA Compliant
- Quick Learner
- Customer Service
- Clerical Duties
- Patient Scheduling
- Proficient in Microsoft Office
- Data Entry
- Works well with others but thrives as an independent
Communication Skills
- I was awarded with a certificate from Genesis Healthcare Systems on the amount of calls that I had taken in one month (1000).
- Also, for going above and beyond to help patients in need.
- And last but not least working overtime to help with the overwhelming number of patients during Covid-19.
Leadership Experience
My family and I was awarded the humanitarian of the year award in 2015 for running a non-profit animal rescue called W.H.I.N.N.Y. (Why Horses in Need...Need You). I assisted with fundraisers to help care for the animals and also assisted the Veterinarian when needed.
Timeline
Patient Access Specialist
Genesis Healthcare Systems
06.2015 - 02.2021
Health Information Technician
NThrive
03.2013 - 06.2015
Rep 2. Customer Service Billing
Spectrum
09.2012 - Current
Customer service representative
Blacker’s Pharmacy
01.1999 - 03.2013
Diploma -
Crooksville high school
Associates - Natural Resources Management
Hocking College
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