Darla Theis
Farmersville,TX
Overview
38
38
years of professional experience
1
1
Certification
Work History
Interim Office Manager
Pediatric Associates of Frisco
Frisco, TX
12.2023 - 02.2024
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Practice Manager
Lone Star Kids Care
Allen, Texas, United States
08.2021 - 11.2023
- Oversee day to day organization and decision-making task to maintain the effective work flow of a busy multi-provider, dual-location pediatric office
- Duties included: Hire, train and monitor all staff, organize & maintain patient medical records according to HIPAA regulations, oversee front desk & billing, monitor office medications, medical equipment, supplies and clinical testing policy & procedures according to OSHA & CLIA
- Coordinate staff schedules, staff meetings & performance reviews
- Implemented new policy & procedures with new test equipment
- Schedule continue medical education with lunch & learns, outside referral resources speaker dinners & pharmaceutical lunches
- Mange salary & hourly payroll & bill pay
- Scheduled office maintenance & service for both locations
- Worked closely with the building maintenance company
- Implemented new CLIA-Waived test & brought in a new payroll to better monitor employee workflow.
Office Manager/Warehouse Assistant
Mission Regan
McKinney, Texas, United States
04.2021 - 08.2021
- Oversee the daily workflow of warehouse workers & volunteers
- Schedule pick up and donations of medical supplies
- Assist in cleaning, organizing, sorting, packing & shipping-locally & globally
- Schedule pick up and donations
- Create spreadsheets with incoming & outgoing medical supplies to give monthly, quarterly & annual reports of monetary amounts distributed for supporters & board members
- Keep office and warehouse supplies purchased for continued workflow of employees & volunteers
- Maintain social media & website.
Medical Assistant
Anna Family Health Care
Anna, Texas, United States
09.2020 - 04.2021
- Duties included taking medical health history, vitals signs, performing in house test EKGs, draw & prepare lab specimens to go out
- Log all patient paperwork into their chart
- Pull PMP & Immtrac records
- Assist providers in patient procedures
- Send out orders with necessary referrals to outpatient resources.
Practice Manager
Collin County Pediatrics
Plano, Texas, United States
12.2008 - 08.2020
- Maintained daily task of employees, physician and patient services
- Ordered vaccines & supplies, maintained all certifications for office, employee, physicians and laboratory machines
- Kept compliance records for Federal & State requirements regarding lab & office records
- Processed bi-weekly payroll & reconciled all incoming bills for payment
- Responsible for hiring and training of all employees
- Accomplished building a solo practice to a multi-provider practice
- Managed the completion of new facility, meeting with construction superintendent & subcontractors & building management.
Medical Assistant
TLC Pediatrics
Allen, Texas, United States
08.2002 - 10.2008
- Performed pediatric medical care-including phone triage, insurance referrals, vaccines (private & state) & supply orders
- Community outreach & education
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Contact medical facilities or departments to schedule patients for tests or admission
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
- Change dressings on wounds
- Set up medical laboratory equipment
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or office supplies or equipment
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
Clinic supervisor
North Texas Asthma & Allergy Center
Plano, Texas, United States
05.1997 - 02.2002
- Performed clinical duties for children & adults
- Performed daily PFTs, RUSH therapy, allergy testing & immunotherapy
- Supervised nursing staff to perform patients care & designated duties
- Asthma & Allergy educator
- Clinical research coordinator (product released: Symbicort)
- Coordinated teacher, school nurse & coaches annual asthma continuing education.
Pediatric Home Care Specialist
Medical Air Supply
Richardson, Texas, United States
12.1992 - 05.1997
- Responsible for outpatient care involving patient/parent care for discharge from NICU/hospital stay
- CPR training for parents & family
- Training parents in use of oxygen, suction machine, internal feeding pump, ostomy care, cardiac/respiratory monitors, oximetry & disposable supplies
- Established need for any additional home health care or equipment needed.
Immunotherapy supervisor
North Texas Asthma & Allergy Center
Plano, Texas, United States
02.1986 - 05.1997
- Maintain allergy shot records, prepare vaccine & administer allergy shots & observe for possible reactions.
Education
EMT-B -
Collin College
01.1992
Skills
- Payroll
- General Office
- General Office Duties
- Schedule Appointments
- Medical Records
- Office Supplies
- Dictation
- Telephones
- Laboratory
- X-RAY
- CPR
- CPR Training
- EMT
- Pediatric
- Pediatrics
- Cardiac
- EKG
- Electrocardiogram
- NICU
- Medical Assistant
- Therapy
- Outpatient Care
- Outpatient
- Clinical Research
- CLIA
- Equipment Sales
- Laboratory Equipment
- Community Outreach
- Credit Issues
- Collections
- Healthcare
- Medical Laboratory
- Medical Facilities
- Instructor
- Bookkeeping
- Inventory
- OSHA
- Statistics
Certification
- AHA Healthcare CPR
- Texas State EMT-B
- EMT
- CPR
Personal Information
Title: Office Manager
Languages
English - Intermediate
Timeline
Interim Office Manager
Pediatric Associates of Frisco
12.2023 - 02.2024
Practice Manager
Lone Star Kids Care
08.2021 - 11.2023
Office Manager/Warehouse Assistant
Mission Regan
04.2021 - 08.2021
Medical Assistant
Anna Family Health Care
09.2020 - 04.2021
Practice Manager
Collin County Pediatrics
12.2008 - 08.2020
Medical Assistant
TLC Pediatrics
08.2002 - 10.2008
Clinic supervisor
North Texas Asthma & Allergy Center
05.1997 - 02.2002
Pediatric Home Care Specialist
Medical Air Supply
12.1992 - 05.1997
Immunotherapy supervisor
North Texas Asthma & Allergy Center
02.1986 - 05.1997
EMT-B -
Collin College
- AHA Healthcare CPR
- Texas State EMT-B
- EMT
- CPR