Summary
Overview
Work History
Education
Skills
Timeline
Generic
Darla Thompson

Darla Thompson

Sherman

Summary

Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations with the primary goal of ensuring smooth operations and delivering positive flight experience.

Overview

36
36
years of professional experience

Work History

Escrow Accountant

REPUBLIC TITLE OF TEXAS INC.
04.2016 - Current
  • Managed escrow accounts ensuring accurate disbursement of funds and compliance with regulations.
  • Reconciled bank statements and escrow ledgers to maintain precise financial records.
  • Reviewed and processed closing documents, verifying accuracy before fund distribution.
  • Collaborated with real estate agents and clients to resolve account discrepancies efficiently.
  • Implemented process improvements that enhanced efficiency in escrow transactions handling.
  • Developed training materials for new employees, fostering a comprehensive understanding of escrow functions.
  • Managed a high volume of escrow transactions, ensuring timely and accurate disbursements to relevant parties.

Realtor

Ebby Halliday Real Estate Inc.
11.2004 - 02.2015
  • Developed strategic marketing plans to enhance property visibility and attract potential buyers.
  • Negotiated favorable terms for clients, ensuring optimal outcomes in real estate transactions.
  • Conducted comprehensive market analyses to guide pricing strategies and investment opportunities.
  • Cultivated strong relationships with clients, providing personalized service throughout buying/selling process.
  • Streamlined transaction processes, reducing time from listing to closing while maintaining compliance standards.
  • Implemented innovative digital marketing campaigns to increase online engagement and lead generation.
  • Coordinated open houses and property showings, showcasing homes effectively to prospective buyers.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

Secretary

Protective Services for Families and Children
02.1992 - 04.1996
  • Coordinated scheduling for meetings and appointments, ensuring efficient time management across departments.
  • Managed correspondence, including emails and phone calls, maintaining effective communication with families and staff.
  • Organized and maintained confidential records, enhancing data retrieval processes for improved accessibility.
  • Assisted in preparing reports and documentation, ensuring accuracy and compliance with organizational standards.
  • Facilitated communication between families and service providers, supporting positive outcomes for children in care.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Flight Attendant

Eastern Airlines
06.1989 - 01.1991
  • Assisted passengers with boarding procedures and safety demonstrations
  • Provided excellent customer service by addressing passenger inquiries and needs
  • Monitored cabin conditions for passenger comfort and safety compliance
  • Collaborated with crew members to ensure efficient flight operations
  • Maintained knowledge of airline policies, procedures, and safety regulations
  • Adapted quickly to changing situations while ensuring passenger satisfaction
  • Supported pre-flight preparations, including cabin checks and inventory management
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Education

No Degree - Communication/English

University of North Texas
Denton, TX

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and beverage service
  • Time management
  • Professional appearance
  • Safety procedures
  • Cultural awareness
  • Passenger assistance
  • Emergency situations management

Timeline

Escrow Accountant

REPUBLIC TITLE OF TEXAS INC.
04.2016 - Current

Realtor

Ebby Halliday Real Estate Inc.
11.2004 - 02.2015

Secretary

Protective Services for Families and Children
02.1992 - 04.1996

Flight Attendant

Eastern Airlines
06.1989 - 01.1991

No Degree - Communication/English

University of North Texas

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