Darla Trujillo
Rio Rancho
Summary
Dynamic and results-oriented professional with extensive experience in legal and administrative roles, notably at New Mexico Dept. of Health. Excelled in enhancing client satisfaction and streamlining compliance processes. Skilled in database management and professional communication, demonstrating a proven track record of improving operational efficiency and maintaining high levels of confidentiality.
Overview
9
9
years of professional experience
Work History
Legal Analyst
New Mexico Dept. of Health
02.2019 - 01.2025
- Collaborated with cross-functional teams to ensure compliance with company policies and regulatory requirements.
- Conducted legal research to prepare attorneys and clients for next steps in Type legal cases.
- Evaluated proposed legislation for potential impacts on the organization''s operations, providing strategic guidance to leadership accordingly.
- Supported case preparation by interpreting laws, rulings and regulations.
- Used Software to track evidence and case-related documents.
Legal Assistant
NM Health Care Authority
01.2017 - 01.2018
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Supported case strategy development with detailed research on legal precedents and relevant laws.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Administrative Assistant
El Mirador Health Care
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Northern NM Community College
Española, NMSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Filing
- Professional communication
- Database entry
- Spreadsheets
- Multi-line phone systems
Timeline
Legal Analyst
New Mexico Dept. of Health
02.2019 - 01.2025
Legal Assistant
NM Health Care Authority
01.2017 - 01.2018
Administrative Assistant
El Mirador Health Care
01.2016 - 01.2017
Northern NM Community College
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