Summary
Overview
Work History
Education
Volunteer and Achievements
Timeline
Generic

Darla Zenner

Boerne

Summary

Dynamic business professional with a Bachelor’s in Technical Management and a proven record in organization, customer service, and project management. Accomplished in delivering accurate contracts documents on time while maintaining exceptional communication across diverse teams. Adept at multitasking and thriving under pressure, demonstrating flexibility and strong problem-solving skills. A committed approach to fostering positive relationships enables effective collaboration with stakeholders at all levels.

Overview

22
22
years of professional experience

Work History

Contract & Closing Manager

Century Communities
07.2017 - Current
  • Train new sales counselors, Area Sales Managers and VP of Sales on our systems and contract processes
  • Hold training sessions as needed and when new processes are released
  • Assist in training new Contracts and Closings managers in other divisions
  • In the absence of other Contract and Closings managers in other divisions fill in until new hire is in place
  • Manage backlog with holding weekly meetings providing insight and solutions to ensure closings are kept on track
  • Foster close relationships with Title and Lender Partners for an effortless contract process and on time closings
  • Review all contract, offer approvals and verify the accuracy of each contract written
  • Track construction and loan data to set proper closings
  • Collaborate with VP of Operations and purchasing department to ensure all contract docs are kept up to date with what is being built
  • Track business plans and provide daily, weekly and monthly stats
  • Work closely with corporate accounting on refunds, cancellation tracking, and any CD discrepancies
  • Conflict resolution with loans, contracts, construction, buyer related issues, and warranty’s
  • Assign new warranty tickets to construction managers and track to ensure tickets were closed out in a timely manner
  • Provide analytical data regarding warranty
  • Create and implement warranty processes for each division to follow
  • Train construction managers on the warranty system
  • Track closings to ensure the warranty system is up to date with every new homeowner

Regulatory Administrator

City of Boerne
02.2016 - 06.2017
  • Examined fence and sign permits to confirm alignment with easement regulations.
  • Secured necessary easements for utility extensions not covered by plat.
  • Report to Railroad Commission and TCEQ all monthly and annual reports and any incidents
  • Assists with new service installation inquiries
  • Supervise Public Works Construction Administrative Assistant
  • Work closely with the Operations Administrator to assist with Gas, Water, Sewer, Plants and Streets Supervisors

Resource Planning

Pulte Group
07.2012 - 02.2016
  • Project quarterly starts for contractors
  • Release starts in even flow cadence
  • Manage spec releases based on yearly forecast
  • Created change order process and manage daily, working with general sales managers
  • Work closely with VPs to manage model preparation, releases, and construction build
  • Train new employees and contractors on scheduling systems, processes and construction schedule
  • Manage contractor transitions while working closely with purchasing department
  • Work closely with land department to determine when new units are ready to build on and that construction has all necessary documents
  • Coordinate and run quarterly Owner / GM contractor meetings
  • Assist and oversee schedulers and permit coordinator
  • Problem resolution by tracking ongoing issues

Resource Planning

Centex / Pulte Group
01.2006 - 07.2011
  • Assisted corporate in the transition of scheduling operating systems in San Antonio Division
  • Completion of Field Manager Training Program
  • Created internal trigger system to be able to schedule all vendors from office location
  • Mediator between field managers and vendors
  • Set even flow start schedule
  • Permitted homes
  • Ordered site plans, engineering, water meters, electric meters for all homes
  • Construction scheduling

Office Assistant

Great Homes
03.2003 - 11.2005
  • Supplied new homeowners comprehensive information regarding their home.
  • Calculated overages for building materials including paint, tile, and hardware.
  • Contributed to creating tile designs for all kitchen backsplashes, flooring, and bathrooms.
  • Supported clients and design professionals in choosing interior and exterior paint.
  • Applied for City permits
  • Created Brochures for Model Homes
  • Monitored insurance compliance of trade partners and ensured all policies were current.
  • Supported the collection process of construction draws.
  • Distributed new job information and collected all bids
  • Gathered necessary data and submitted rebate applications for all properties.
  • Facilitated seamless transition from d.b.a to LLC.

Education

Bachelor of Science - Technical Management/Project Management

Devery University
Cum Laude
02-2012

Volunteer and Achievements

  • Pulte Group Returning Heroes Home Golf Classic - 2015 - Organized and Lead, 2014 & 2013 - assisted organizing
  • Built To Honor - 2013, 2014, & 2015 - Assisted Organizing and participate
  • Christmas celebration with Children’s Shelter - 12/01/10, Organized & participated
  • Plant Trees San Antonio - 10/01/10 - Participated
  • Back to School Supply Collection for Children’s Shelter - 08/01/10 - Organized
  • Quarterly Outings with Children’s Shelter - 2009 & 2010 - Participated
  • Centex Trade Partner Appreciation Golf Tournament - 2007 & 2008 - Organized

Timeline

Contract & Closing Manager

Century Communities
07.2017 - Current

Regulatory Administrator

City of Boerne
02.2016 - 06.2017

Resource Planning

Pulte Group
07.2012 - 02.2016

Resource Planning

Centex / Pulte Group
01.2006 - 07.2011

Office Assistant

Great Homes
03.2003 - 11.2005

Bachelor of Science - Technical Management/Project Management

Devery University

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Darla Zenner