Darlene Brikho
Summary
Detail-oriented Escrow Specialist with extensive experience in managing documentation and ensuring regulatory compliance. Proficient in coordinating transactions and collaborating with stakeholders to enhance operational efficiency. Skilled in administrative tasks and customer service, delivering reliable support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Loan Specialist
Nations Mortgage
06.2025 - Current
- Ensured compliance with underwriting guidelines during loan application evaluations.
- Facilitated documentation collection and clarified loan options for clients.
- Assessed borrower creditworthiness with industry-standard tools and systems.
- Enhanced operational efficiency by streamlining loan processing workflows.
- Secured favorable borrower terms through effective communication with lenders.
- Provided comprehensive advice on mortgage, education, and personal loan options.
JR ESCROW PROCESSOR
University Title Agency
02.2024 - 06.2025
- Ensured compliance by processing title documents for timely transactions.
- Facilitated smooth closings through effective communication among buyers, sellers, and agents.
- Identified and resolved issues in title reports, providing prompt client resolutions.
- Maintained accurate transaction records in escrow systems for audit readiness.
- Streamlined document preparation, significantly reducing file completion turnaround times.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates.
Customer Service Specialist
Sterling Title Agency
05.2018 - 11.2018
- Streamlined lender and agent revisions, enhancing operational efficiency.
- Created comprehensive lender packages for timely submissions.
- Facilitated document distribution post-examination for agents and lenders.
- Managed phone inquiries and supported customers during closing processes.
- Updated title data and tax information via Datatrace, ensuring accuracy.
- Ordered payoff statements, contributing to efficient transaction processing.
Agency Administrative Assistant
First American Title, Agency Services
08.2015 - 03.2017
- Streamlined document retrieval from county websites and title plant systems.
- Processed billing files for title commitments using proper GABS procedures.
- Coordinated accurate information dissemination to Michigan state agents and employees.
- Managed title property updates and ensured timely tax assessments.
- Handled various miscellaneous requests efficiently to support office operations.
- Utilized ASK, TRD, DATATRACE, TITLE PLANT, FAST, and AGENTNET for optimized workflows.
Customer Service
Continental Title Agency
07.2014 - 01.2015
- Streamlined calendar management for staff, enhancing daily scheduling efficiency.
- Controlled inventory effectively, ensuring stock levels met operational needs.
- Facilitated call transfers to appropriate departments, improving communication flow.
- Processed title files for accuracy, ensuring timely client service delivery.
- Finalized title insurance files post-closing, maintaining compliance with regulations.
- Issued diverse insurance policies, supporting clients with tailored coverage solutions.
- Implemented customer satisfaction surveys, enhancing service quality and client feedback.
- Cultivated a loyal customer base through exceptional service and support.
Education
Some College (No Degree) -
Oakland University
Some College (No Degree) -
Macomb Community College
High School Diploma -
Michigan College of Beauty
Lash Extension Certification -
Lash Affair
Skills
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Customer support
- Documentation review
- Issue resolution
- Team player
- Friendly
- Relationship building and management
- Client relations
- Real estate transactions
- Title procedures
- Data entry proficiency
- Time management
PLANNING AND ORGANIZING
Refined planning and organizational skills that balance work and team support in a timely and professional manner.
Timeline
Loan Specialist
Nations Mortgage
06.2025 - Current
JR ESCROW PROCESSOR
University Title Agency
02.2024 - 06.2025
Customer Service Specialist
Sterling Title Agency
05.2018 - 11.2018
Agency Administrative Assistant
First American Title, Agency Services
08.2015 - 03.2017
Customer Service
Continental Title Agency
07.2014 - 01.2015
Some College (No Degree) -
Oakland University
Some College (No Degree) -
Macomb Community College
High School Diploma -
Michigan College of Beauty
Lash Extension Certification -
Lash Affair