Darlean Beulike
Richmond,VA
Summary
Accomplished Office Services Coordinator with a proven track record at Burgess Inspections, Inc, enhancing workflow processes and maintaining regulatory compliance. Skilled in records management and process improvement, coupled with exceptional coaching abilities, I excel in driving operational efficiency and fostering team development. Demonstrated expertise in financial paperwork review and operations management.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Office Services Coordinator
Burgess Inspections, Inc
Richmond, VA
12.2018 - Current
- Provided support on various administrative duties assigned by management.
- Developed processes to streamline workflow within the department.
- Scheduled inspection for inspectors based on incoming calls.
- Maintain inspector state DPOR licensing requirements for approximately 11 inspectors, including all specialty certifications.
Front End Team Lead
Walmart
Powhatan, VA
09.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Flood Insurance Specialist
SunTrust
Richmond, VA
08.2015 - 06.2018
- Resolved routine and complex issues by performing detailed research.
- Maintained accurate records of all transactions related to flood insurance policies.
- Conducted periodic audits of policy documents to ensure accuracy of information maintained.
- Reviewed insurance policies to ensure compliance with existing regulations.
Mortgage Loan Processor/Junior Underwriter
Bank of America
Richmond, VA
10.1979 - 02.2014
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Checked approvals against established bank and government lending standards.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Reviewed loan applications and verified accuracy of borrower information.
- Recorded applications for loan and credit, loan information and disbursements of funds.
Education
High School Diploma -
Huguenot High School
Richmond06-1979
Some College (No Degree) - Audiology
Roanoke Bible College
Elizabeth City, NCSkills
- Meeting support
- Document preparation
- Scheduling proficiency
- Records management
- Operations management
- Process improvement
- Work assignment delegation
- Coaching and mentoring
- Reviewing financial paperwork
- Pipeline management
- Credit evaluation
- Legal compliance
Accomplishments
- Employee of the Month (February 2025)
Certification
- Notary
Affiliations
- Reading, crafts and crochet, family, and church
References
References available upon request.
Timeline
Office Services Coordinator
Burgess Inspections, Inc
12.2018 - Current
Flood Insurance Specialist
SunTrust
08.2015 - 06.2018
Front End Team Lead
Walmart
09.2013 - Current
Mortgage Loan Processor/Junior Underwriter
Bank of America
10.1979 - 02.2014
- Notary
High School Diploma -
Huguenot High School
Some College (No Degree) - Audiology
Roanoke Bible College
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